Ensure timely and accurate processing of AP Helpdesk inquiries within the agreed upon service level agreement.
Record inquiries and assign internally created tickets to the appropriate team member.
Research inquiries. Communicate with vendors, internal customers or AP team members as required to ensure accurate resolution and closure of tickets.
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Lead and develop a multi‑country regional payroll organization, providing strategic direction, performance management, and capability building for a geographically dispersed team of payroll
Oversee regional payroll activities to ensure accurate, timely, and compliant payroll processing across countries, in alignment with local legislation, statutory requirements, company policies, and global
Oversee payroll systems to ensure ongoing adherence to, and operational alignment with, payroll policies, procedures, and internal controls covering pay, benefits, taxes, deductions, incentives,
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Lead deployment, configuration, and optimization of Microsoft Defender XDR, ensuring strong endpoint protection, threat detection, device hardening, and integration across the Microsoft security ecosystem.
Administer and maintain Microsoft Defender for Cloud, including security recommendations, posture management, and hybrid/cloud workload protection.
Manage and maintain ThreatLocker or other application‑control platforms, including allowlisting, policy enforcement, ringfencing, and operational troubleshooting.
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You will take end-to-end ownership of CRM lifecycle campaigns, including defining target audiences, content strategy, and user journeys, which includes testing and executing campaign launches across multiple channels like email, SMS, Push, and In-App communications.
You will champion a personalized and one-to-one communication approach, always keeping the customer-centric mindset in focus by understanding user segmentation/behaviour and identify user insights to be used in lifecycle communication strategies.
You will collaborate with the Data Science team to ensure the successful launch and maintenance of live campaigns and conduct in-depth analysis of campaign results.
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Manage local / CO teams and operations and drive operational efficiencies and continuous improvement by implementing organizational structures and processes locally
Develop a culture in line with International Operations Vision to make every customer touch point brilliant
Align with Head, Customer Operations Region on the local aspects of the transformation plans of Customer Operations (CO) into intelligent service centers and to become a more customer centric organization and execute against those plans
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Operational Leadership: Oversee daily AP operations, ensure timely & accurate invoice processing, manage ageing reports, and oversee month-end AP closing.
Hands-on Issue Resolution: Personally investigate and resolve complex invoice, vendor, and payment workflow exceptions; assist during peak periods.
Process Improvement: Analyze root causes of operational issues, drive process standardization, and recommend workflow automation/system enhancements.
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