Workforce Scheduling: Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.
Lead Management: Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).
Capacity Optimization: Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20–35 mins per case based on capacity).
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• Develop and execute international logistics transportation plans to support project and production requirements, ensuring timely and efficient delivery.
• Oversee end-to-end logistics operations in Malaysia, including export bookings (sea and air freight), shipment tracking, and transportation milestone management.
• Coordinate closely with Delivery Centers, PMC teams, logistics partners, and suppliers to align shipment schedules and ensure smooth logistics execution.
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Handling orders and shipments processing including import, export & local shipments arrangement and documentation e.g: packing list, pro-forma invoice, customs forms, health certificate, and certificate of origin etc.
Coordinate with forwarding agents for shipment booking and preparation of shipping documents, as well as logistic company for transportations arrangement.
Vendor Portfolio Ownership: Manage a dedicated group of strategic suppliers, serving as the lead for commercial negotiations, price benchmarking, and contract renewals.
Secondary Sourcing: Actively search for and evaluate new suppliers to achieve the "Rule of Three" (3 vendors per part) to ensure supply chain redundancy.
RFQ Management: Lead the Request for Quote (RFQ) process for new projects, analyzing complex bids to select partners based on technical capability, cost, and lead-time reliability.
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Vendor Portfolio Ownership: Manage a dedicated group of strategic suppliers, serving as the lead for commercial negotiations, price benchmarking, and contract renewals.
Secondary Sourcing: Actively search for and evaluate new suppliers to achieve the "Rule of Three" (3 vendors per part) to ensure supply chain redundancy.
RFQ Management: Lead the Request for Quote (RFQ) process for new projects, analyzing complex bids to select partners based on technical capability, cost, and lead-time reliability.
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Vendor Portfolio Ownership: Manage a dedicated group of strategic suppliers, serving as the lead for commercial negotiations, price benchmarking, and contract renewals.
Secondary Sourcing: Actively search for and evaluate new suppliers to achieve the "Rule of Three" (3 vendors per part) to ensure supply chain redundancy.
RFQ Management: Lead the Request for Quote (RFQ) process for new projects, analyzing complex bids to select partners based on technical capability, cost, and lead-time reliability.
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