Review, update, and implement People & Culture or Human Resources policies, procedures, and HR materials to ensure compliance with company standards and local labour regulations.
Monitor current and future labour market trends, employment legislation, and HR best practices, and provide practical recommendations to management.
Develop and implement effective recruitment strategies and manage the full recruitment cycle, including manpower planning, interviews, selection, hiring, and onboarding.
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Managing and implementing customer care strategies, including handling customer inquiries & investigations, resolving complaints, and ensuring customer satisfaction.
Responding to customer inquiries via various communication channels, including phone, email, chat, and social media.
Developing a deep understanding of the company's products and services to effectively address customer inquiries.
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Task Delegation: Allocate daily inbound and outbound operational tasks to team members (including picking, put-away, cycle counting, loading, and unloading).
Process Oversight: Monitor team compliance with operational standards, proper cargo stacking heights, labeling protocols, and FIFO (First-In, First-Out) inventory control.
Problem Solving: Resolve on-the-ground operational issues promptly (such as space constraints, system glitches, or documentation discrepancies) and escalate complex problems when necessary.
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Menjalankan kiraan stok fizikal secara berkala, audit lokasi kosong (empty audit), audit put-away, serta membuat semakan dan penyelarasan sekiranya terdapat perbezaan antara rekod sistem dan stok fizikal.
Melaksanakan transaksi inventori harian termasuk penerimaan stok, pengeluaran stok, pemindahan stok dan pelarasan inventori.
Mengemas kini serta memastikan ketepatan data inventori dalam Sistem Pengurusan Gudang (Warehouse Management System - Oracle).
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Ensures operation of machinery and mechanical equipment by completing preventive maintenance requirements on engines, motors, pneumatic tools, conveyor systems, and production machines; following diagrams, sketches, operations manuals, manufacturer's instructions, and engineering specifications; troubleshooting malfunctions.
Locates sources of problems by observing mechanical devices in operation; listening for problems; using precision measuring and testing instruments.
Maintains equipment, parts, and supplies inventories by checking stock to determine inventory level; anticipating needed equipment, parts, and supplies; placing and expediting orders; verifying receipt.
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