Customer Service & Client Support: Respond to customer and client enquiries through WhatsApp, email, phone calls, and other communication channels. Provide guidance and support on the company's digital platforms, products, and services.
-Handle customer enquiries related to hotel & flight bookings-Assist with hotel reservation enquiries-Assist with flight-related enquiries-Provide accurate solutions and professional customer service-Follow up on customer cases and maintain proper records-Achieve assigned KPI / service targets