Proactively engage potential customers in Mandarin via outbound calls to introduce company products and services, aiming to generate leads and schedule appointments.
Proactively engage potential customers in Mandarin via outbound calls to introduce company products and services, aiming to generate leads and schedule appointments.
Proactively engage potential customers in Mandarin via outbound calls to introduce company products and services, aiming to generate leads and schedule appointments.
Lead Conversion: Proactively convert inbound/outbound leads into long-term business partners through professional phone consultations and WhatsApp engagement.
Provide solutions and direction on routine issues regarding policies, procedures, and systems for Customer Service; analyse inventory issues and formulate recommendations for solutions. Navigate through challenging inquiries and demonstrate discernment on when to escalate and de-escalate problems to appropriate SMEs and stakeholders. Record with accuracy in Case Management System and JDE for Order Management.