Acts as the first-level application owner for AIMS at customer production sites, independently diagnosing application issues and driving timely resolution
Treasury application Production support engagement covering technical issues, services and environment monitoring and EOD Batch support for a leading Singapore based bank
Provide on-site and remote technical support, troubleshoot equipment and process-related issues, and ensure customer satisfaction through timely issue resolution.
Partner with multiple technology and business teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to deploy new products and process improvements