Workforce Scheduling: Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.
Lead Management: Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).
Capacity Optimization: Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20–35 mins per case based on capacity).
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For Malaysia and Oversee Reporting purpose: To lead the financial closing of monthly management accounts inclusive of all approval of accounting entries, income statement, balance sheet, cashflow statement, tax computation, and any other relevant reports needed.
Prepare and update project cashflow projection.
Ensure all audit and tax schedules are being reconciled and updated for income statement and balance sheet items, if applicable.
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Timely reporting of monthly, quarterly and yearly financial result and to prepareannual report, annual financial statements and quarterly report in compliancewith relevant accounting standards, listing and other regulatory requirements.
Prepare general ledger journals, monthly account reconciliations and variance analysis
Prepares reports by studying variances, preparing budgets, and developing forecasts
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Develop, plan and implement customer acquisition strategies and marketing initiatives to drive leads and website traffic, improve engagement, and increase brand awareness.
Drives continuous enhancement of the brand and brand awareness in the market by promoting the value of the products and services we offer.
Plan, negotiate and execute promotions and marketing campaigns within cost budget effectively.
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Lead product discovery, market research, and competitor analysis to define product objectives and differentiation strategies for rewarded gaming experiences.
Develop product strategy documents, including business cases, use cases, technical requirements, revenue potential, and monetization strategies.
Analyze player behavior, market trends, and potential partnerships to inform product positioning and go-to-market plans.
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Risk Management: Support maintenance of the risk register, coordinate risk reporting submissions, and assist in preparing materials for Risk Review meetings and committee reporting.
Accreditation & Audits: Coordinate accreditation activities, track compliance with regulatory standards, and monitor progress of corrective action plans.
Quality Improvement: Support patient safety and quality initiatives, including reporting, awareness activities, and monitoring of improvement metrics.
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Acts as a focal point for communicating related system issues within the department and collaborates with other business teams and vendors on new initiative, changes, fixes, and updates.
Works closely with business units (Eg: Sales, Commercial, Finance, Procurement, Production, others support function) in identifying, evaluating, selecting, and implementing specific business technologies that support the business plans and IT strategies.
Design, prepare strategies, develop and implement the data solution, roadmap, infrastructure of Mamee.
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Formulate the direction, strategy, and action plans given by Top Management.
Monitor and evaluate Dealer's Government Sales performance, data analysis, and develop strategies to improve Government Sales performance i.e., business policies and sales campaigns.
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Understand customer's project brief, needs/pain-points and translate into actionable strategy plan.
Negotiate business terms (volume, target costing, delivery, product specs) with each customer to reach the most effective conditions
Coordinate regularly with relevant business partners from Chef, Research & Development (R&D), Marketing and related functions to ensure smooth and efficient business outcomes.
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Support the implementation and day-to-day execution of the company's end-to-end collection processes covering pre-delinquency reminders, early-stage, mid-stage and late-stage collection, legal action, repossession and recovery.
Supervise assigned collection activities and ensure cases are followed up promptly and in accordance with approved collection procedures and timelines.
Monitor daily collection activities, case allocation, follow-up actions, promises to pay and recovery results.
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