Lead representative for key customers and acting as the primary point of contact, addressing inquiries, resolving issues and ensuring high-quality service delivery.
Build and maintain strong relationships with industry stakeholders, shipping companies and trade associations to enhance the port's reputation and expand business opportunities.
Assist in develop and implement integrated marketing strategies to achieve targeted throughput volumes and revenue growth.
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ACCOUNTABILITIESFinancial1. Drive and achieve overall Branch Sales Targeta) Depositb) Investmentc) Loans – ASBF,SMART MONEY & Education loand) Bancassurance & Banca Takaful producte) Credit Cardf) Business referrals2. Prevention of Fraud and Losses (internal and external).3. Effectively control the cost as per budgetProcess1. Ensure that every staff discharge duties in accordance with:-a) Branch Manualb) BNM Guidelines and Other Regulatory / Statutory Requirementc) Internal control process & procedures.2. Ensure satisfactory audit rating3. Ensure audit findings are resolved within specified time frame.4. Monitor submission of reports within the specified time5. Act as BCM Coordinator and perform Business Continuity Plan & Call Tree Exercise.6. Act as Business Compliance Officer (BUCO) Representative.7. Act as CLO (Complaint Liaison Officer).8. Act as Branch OSHA coordinator.9. Ensure compliance on regulatory and non-regulatory requirements by conducting coaching.Customer1. Ensure efficient customer service level in accordance to SLA2. Ensure timely reply to customer and CCQ.3. Ensure to resolve any complaints within SLA4. Ensure accuracy in service delivery.People1. Resource management:-a) Annual leaveb) Attendancec) Branch meeting.2. Provide training / briefing on products and identify training needs3. Recruitment of staff4. Staff development and coaching5. Ensure knowledge and understanding of respective KPIs and JD among all staff6. Performance and productivity tracking at all levels including performing staff appraisalsOther Responsibilities1. To manage and undertake ad-hoc assignments2. Alternate key holder to Vault & Self Service Terminal.3. To organize or participate CSR activities within the branch community4. To ensure cleanliness, safety and security of the bank’s premise and SSL area5. To perform relief duties as and when required or in the absence of ABM.Learning & Growth1. To involve and contribute to any special project organise by Head Office2. Attend training on compliance, regulatory, product knowledge, customer services and other personaldevelopment and growth.3. To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit4. To identify any potential staff for succession planning.
To monitor and supervise a team of subordinates to comply with proper accounting policies & procedures for improvement and efficiency. 2. Responsible for timely and accurate closing of monthly accounts, inclusive of general ledgers, as well as to monitor daily accounts and finance operational activities. 3. Provide complete and accurate reports submission (on both regular and ad-hoc basis), which is inclusive of financial analysis, budgeting, forecasting and costing, variation reports to projections and actuals, as well as all other transactions and documentations. 4. Managing intercompany transaction. 5. Manage international inter-related companies accounts and finance books. 6. To deliver and manage the entire spectrum of accounting including AP/AR/GL/FA and finance functions. 7. Develop and monitor performance of department through KPIs. 8. To liaise and lead with Auditor, Tax Agent & Government regulators to ensure timeline of submission of accounts internally to management and externally to Government agencies. 9. To review and lead on improving SOPs and ensure compliance. 10. To lead and to solve any accounting related matters for the companies assigned, particularly on inter-related company transactions. 11. To ensure compliance with the latest accounting standards, taxation regulations and company’s internal policies. 12. Provide reports, recommendations and solutions to CEO on options to consider. 13. Managing and preparing cash flow budgeting and company forecasts/projections. 14. Responsible to ensure accuracy and sufficient funds for the company assigned to, by liaising with the CEO and internal department Heads. 15. Liaise and lead with bankers, financiers for banking facility matters independently. 16. Responsible in compilation of information and data for banking matters, and monitor cash inflow and outflow diligently. 17. Liaise and lead in conjunction with other Department Heads to take up feasibility studies, for proposed projects company wish to take on. 18. Assist in any ad-hoc duties as and when assigned.
commercial law
create a financial plan
advise on financial matters
analyse financial risk
Accounting System
accounting audit
financial audits
attach accounting certificates to accounting transactions
accounting techniques
Account Management
Ensure the hospital's Quality Management System (QMS) is effectively implemented, maintained, and continuously improved in accordance with MSQH Standards, Ministry of Health (MOH) requirements, CKAPS regulations, and other applicable statutory requirements.
Lead and coordinate all accreditation activities, including MSQH surveys, self-assessments, mock surveys, gap analyses, and accreditation readiness programs.
Monitor compliance with organizational policies, procedures, standards, and quality objectives across all departments.
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Ensures that minimum brand standards have been implemented.
Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments.
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Ensures Housekeeping Team Leaders and Attendants deliver the brand promise and provide exceptional guest service at all times.
Ensures Housekeeping Team Leaders and Attendants also provide excellent service to internal customers as appropriate.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
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To monitor all costs and recommend measures to control them and establish an integrated cost management plan through product lining, minimal inventories and joint procurement
Prepare monthly, quarterly, and annual financial reports.
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Ensures that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
Oversees the preparation and update of individual Departmental Operations Manuals.
Conducts regular divisional communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
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BACHELOR’S DEGREE IN QUANTITY SURVEYING, CONSTRUCTION MANAGEMENT.
5 YEARS OF RELEVANT EXPERIENCE IN SENIOR-LEVEL CONTRACT MANAGEMENT, COMMERCIAL ADMINISTRATION & CLAIMS MANAGEMENT (PREFER IN ROAD MAINTENANCE HIGHWAY/INFRASTRUCTURE PROJECT.
STRONG KNOWLEDGE OF STANDARD FORMS OF CONTRACT (JKR/PWD, FIDIC & OTHE GOVERNMENT CONTRACT REQUIREMENTS).
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Drive Impact and Influence through Networking and Strategic Planning
You will use your Impact and Influence, Networking Skills to maintain and build relationships with existing and new to Bank customers, prospects and business partners.
Your Strategic Planning Skills will create new business opportunities and help to implement tactical sales and marketing strategies, as well as set your team’s direction and goals in order to source for new avenues for business growth.
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Drive Impact and Influence through Networking and Strategic Planning
You will use your Impact and Influence, Networking Skills to maintain and build relationships with existing and new to Bank customers, prospects and business partners.
Your Strategic Planning Skills will create new business opportunities and help to implement tactical sales and marketing strategies, as well as set your team’s direction and goals in order to source for new avenues for business growth.
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Minimum 7+ years of experience with a proven track record in delivering multi-disciplinary civil engineering projects, particularly in infrastructure, industrial, and construction sectors.
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Process credit proposals and ad-hoc requests received from customers (existing and new) within SLA’s standard of service; i.e. to ensure Bank’s risk parameters and guidelines are adhered to, and to be aware of common shortcomings highlighted by GCRM and Risk Management to maintain high credit standards.
Monitor all WLs, SMAs and keep Newly Impaired Loans low; i.e. to keep abreast of market developments and early warning signals, to take preventive action to avoid SMAs from turning Impaired.
Market and sell the Bank's loan products to new and existing customers. This also includes cross-selling of other Bank's products and services.
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