Enhance the professional ability, client server ability and service conversion ability of the after-sales services team in the region;
Be responsible for the whole process of after-sales services for trucks, and complete various tasks such as dispatching, scheduling, and resource coordination according to the after-sales services control program;
Review and supervision of the reasonableness and cost of service orders;
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Manage and control operational costs, including outsourcing, manpower, fleet diesel consumption, and fraud prevention
Monitor cost trends and identify abnormal patterns, providing timely alerts and insights to the Senior Operations Manager
Utilize existing systems and applications to track fuel usage and key cost drivers • Ensure effective cost control practices in a high-volume and fast-paced operational environment
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Oversees the efforts of a team of technical service representatives, applying specialized technical or scientific knowledge/product applications. Maintains ongoing relationships with key customers and interfaces with sales staff on a regular basis and serves as an expert in handling complex queries.
Help establish and implement customer service standards while supervising a significant customer service team or similar unit. Deal with most complex and valuable issues.
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