Diploma or Bachelor’s Degree in Logistics, Supply Chain Management, Business Administration, Engineering, Operations Management, or a related discipline.
Minimum 3 years of relevant experience for Executive level, or 8 years for Assistant Manager level.
Proven experience in operations, logistics, fleet management, or supply chain management.
...
Responsible in assisting the Outlet Managers within their specified areas in daily operations.
Maintain positive company morale and cultivate an efficient operation team of Donutes Coffee & Cake Baking
Provide guidance to Outlet Managers in planning of all outlet operations with the goal of providing customers with excellent quality products and superior customer service to generate sales and a positive environment within the outlet.
...
This Job Profile is not validated by Subject Matter Experts yet.
Oversees the efforts of a team of technical service representatives, applying specialized technical or scientific knowledge/product applications. Maintains ongoing relationships with key customers and interfaces with sales staff on a regular basis and serves as an expert in handling complex queries.
Help establish and implement customer service standards while supervising a significant customer service team or similar unit. Deal with most complex and valuable issues.
...
To assist the supervisor and executive in-charge in ensuring the related EDP processes is in accordance to the existing SOPs for effective performance and meeting KPI datelines.
To check and process all documents pertaining to EDP functions (TRAs, TOs, SIAs, SRA, Arrivals) and related documents are processed accurately in accordance to stipulated SOPs.
To ensure all pick waves received are processed, checked and distributed promptly.
...
Customer Support: welcome and attend customers warmly and provide help whenever needed. That includes answering questions, bookings, check-in/outs, seating and anything related to our customer's experience at Lume.
Operations & Space Maintenance: follow Lume's SOPs to handle daily operations from opening, closing, cleaning, inventory, and preparing the space to welcome our customers (necessary training is provided within the probation period).
Admin & Marketing Assistance: assist with light admin and marketing tasks (e.g. data-entry, recording and editing short-videos).
...