Run the daily and weekly cadence across Admin, Procurement, Warehouse, Accounts, and Lab Support. Maintain KPI trackers and follow up on commitments made by department leads.
Apply the Red, Amber, Green framework to classify operational issues. Escalate critical matters to the COO same day with recommended actions and resolve root causes of recurring problems.
Support the implementation of new SOPs. Ensure timely and accurate department reporting to the COO, and coordinate cross-functional initiatives like audit preparation or system rollouts.
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Lead and oversee day-to-day operations across multiple concurrent construction and specialist contracting projects from pre-award planning through execution, completion and handover.
Direct Project Managers, Engineers, Site Supervisors and supporting operational teams to achieve agreed project schedules, quality standards, budgets and contractual requirements.
Review project planning, manpower deployment, material requirements, equipment utilization and subcontractor resources to ensure effective execution across project sites.
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Responsible in assisting the Outlet Managers within their specified areas in daily operations.
Maintain positive company morale and cultivate an efficient operation team of Donutes Coffee & Cake Baking
Provide guidance to Outlet Managers in planning of all outlet operations with the goal of providing customers with excellent quality products and superior customer service to generate sales and a positive environment within the outlet.
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Oversees the efforts of a team of technical service representatives, applying specialized technical or scientific knowledge/product applications. Maintains ongoing relationships with key customers and interfaces with sales staff on a regular basis and serves as an expert in handling complex queries.
Help establish and implement customer service standards while supervising a significant customer service team or similar unit. Deal with most complex and valuable issues.
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To assist the supervisor and executive in-charge in ensuring the related EDP processes is in accordance to the existing SOPs for effective performance and meeting KPI datelines.
To check and process all documents pertaining to EDP functions (TRAs, TOs, SIAs, SRA, Arrivals) and related documents are processed accurately in accordance to stipulated SOPs.
To ensure all pick waves received are processed, checked and distributed promptly.
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