provide excellent and efficient service to our passengers at Check in and at other customer service touch points in accordance to company standard and procedures.
To perform departure and arrival processes at gate / MLO in accordance with carrier and company standards and procedures.
Punctual and ensure that the counter / gate lounge is opened and manned according to standard procedures.
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Ensure a safe environment through a team effort of diligent active patrol, strict access control, monitoring, and equipment control
Be visible and observant at all times, greeting staff, guests, and vendors in a courteous and attentive manner
Respond immediately to distress calls, panic alarms, and emergency calls for disorderly conduct, disruptive persons, and incidents swiftly and appropriately
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