Job Description:

Attending to inbound calls only and assisting customers inquiries pertaining credit cards

No Sales and out bond call required ...

RecruitFirst is hiring! You will be outsourced / deployed to

Work location: Multiple locations

️Duration: 3-6 months ...

Salary: Up to 3000 + Allowance + Completion Bonus

Location: Alexandria

Working Days: 5 Days Per Week, Staggered Shift Hours ...

Roles & Responsibilities

Job Responsibilities:

Provide quality support for incoming enquiries via calls, email or walk in ...

Salary: Up to 3000 + Allowance + Completion Bonus

Location: Alexandria

Working Days: 5 Days Per Week, Staggered Shift Hours ...

[PERM] Head of Customer Service – Bank (Branch)

Banking - Retail/Branch (Banking & Financial Services) Manage the staff and the day-to-day operations of the Customer Service Department to ensure that the daily activities of the department comply with the Bank’s policies, procedures, relevant regulations and proper functioning of controls and that customer service standard is maintained at all times. Drive and support process re-engineering and digitization initiatives to improve productivity. Drive the core banking system change within the Customer Service Department. Ensure that Branch Operating Manual (BOM) is reviewed and updated in a timely manner. Ensure audit/compliance observations are closed in a timely manner. Identify, assess and review the performance of the staff and identify gaps, if any, and work with HR to upskill/re-skill the staff to increase operational effectiveness and efficiency and to future-proof all roles. Requirements: Min degree with at least 15 years’ experience in a similar role with a bank Experience in retail banking services; Anti-money laundering policies and procedures; Financial Services Regulatory Environment; process Management. Industry knowledge in MEPS+; G3/CTS, including participation in annual industry exercise; SDIC knowledge and testing; ISO20022 project testing and involvement, an understanding of the banking industry and its best practices. Please state your availability, current and expected salary in the resume. Qualified or interested candidates, please visit our GMP website at www.gmprecruit.com/current_jobs/posting.aspx to apply for this position with GMP Job Code: 24192 We regret that only shortlisted candidates will be notified. Company information

Registration No. 199307527D EA No. 09C3051 Report this job advert ...

Job Scope Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner. Able to understand customer needs and provide appropriate solutions and attention. Identify cross-sell opportunities during customer interaction.

Consistently deliver excellent quality service to our customers to achieve total customer satisfaction. Solicit customers’ feedback and identify problem trends for improvement actions. Job Qualifications Minimum ITE Nitec holders with at least 1 year call center experience.

Possess high-quality customer service skills and a professional communication style. Candidates with no experience are open to apply. Able to commit to Staggered Shift Schedule (with shift and transport allowance) Shift pattern (inclusive of weekend and public holidays):Morning shift - 8am to 5pm, 9am to 6pm, 10am to 7pm, 11am to 8pm Afternoon shift – 1pm to 10pm, 2pm to 11pm, 3pm to 12midnight 1 weekday off, 1 weekend off Location: Changi or Jurong ...

*LIMITED LOCATIONS LEFT*

5.5 days work week. Attractive Allowances. Great banking opportunity and experience.

12 months contract and renewable convertible ...

*LIMITED LOCATIONS LEFT*

5.5 days work week. Attractive Allowances. Great banking opportunity and experience.

12 months contract and renewable convertible ...

Description

*Award-Winning Customer Service

*Promising Career Progression ...

*LIMITED LOCATIONS LEFT*

5.5 days work week. Attractive Allowances. Great banking opportunity and experience.

12 months contract and renewable convertible ...

*LIMITED LOCATIONS LEFT*

5.5 days work week. Attractive Allowances. Great banking opportunity and experience.

12 months contract and renewable convertible ...

*LIMITED LOCATIONS LEFT*

5.5 days work week. Attractive Allowances. Great banking opportunity and experience.

12 months contract and renewable convertible ...

Description

*Award-Winning Customer Service

*Promising Career Progression ...

*LIMITED LOCATIONS LEFT*

5.5 days work week. Attractive Allowances. Great banking opportunity and experience.

12 months contract and renewable convertible ...

Description

*Award-Winning Customer Service

*Promising Career Progression ...

*LIMITED LOCATIONS LEFT*

5.5 days work week. Attractive Allowances. Great banking opportunity and experience.

12 months contract and renewable convertible ...

$2400-$2700

Multiple Locations 

 Banks Operating Hours (Vary) ...

*LIMITED LOCATIONS LEFT*

5.5 days work week. Attractive Allowances. Great banking opportunity and experience.

Prioritize location nearest to you* ...

Responsibilities:

Responsible for overseeing and managing all aspects of customer service operations within the bank covering front, middle and back-end operations of the branch

Provide strong leadership to the customer service team which includes managing of staff, fostering positive working environment and ensure customer satisfaction ...

Full Job Description

Attend to **_inbound calls _**in a contact center environment

- Able to provide a high service level by interacting with international customers with an aim to achieve maximum customer satisfaction ...

RCB

EA Registration

*LIMITED LOCATIONS LEFT*

5.5 days work week. Attractive Allowances. Great banking opportunity and experience.

12 months contract and renewable convertible ...

Roles & Responsibilities

Responsibilities:

Responsible for overseeing and managing all aspects of customer service operations within the bank covering front, middle and back-end operations of the branch ...

Responsibilities:

Manage the staff and the day-to-day operations of the Customer Service Department to ensure that the daily activities of the department comply with the Bank’s policies, procedures, relevant regulations and proper functioning of controls and that customer service standard is maintained at all times.

Drive and support process re-engineering and digitization initiatives to improve productivity. ...

Job Details:

Maintaining a positive, empathetic, and professional attitude toward customers.

Responding promptly to customer inquiries on general and transactional enquiries ...

*LIMITED LOCATIONS LEFT*

5.5 days work week. Attractive Allowances. Great banking opportunity and experience.

12 months contract and renewable convertible ...

Roles & Responsibilities

Job Details:

Maintaining a positive, empathetic, and professional attitude toward customers. ...

Job Scope

Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.

Able to understand customer needs and provide appropriate solutions and attention. ...