Lead training plans and materials for the kitchen team, in coordination with the Director of Food and Beverage, Executive Chef, and Training Manager, in line with IHG guidelines
Participate in and manage the research project with Principal Investigator (PI), Co-PI and the research team members to ensure all project deliverables are met.
Manage and maintain the Seller Bot Knowledge Base (KB) and Seller Education Hub (SEH) content to ensure information shared remains accurate, relevant, and aligned with evolving business priorities, operational processes, and seller needs.Drive quality and effectiveness of Seller Bot by optimising bot responses with accurate and consistent knowledge while aligning it with the latest business policies and seller behaviour.