Respond promptly and professionally to customer inquiries via live chat, email, and social media platforms, providing accurate information and solutions.
Assist customers with product information, order status, technical issues, and general support questions, ensuring a positive customer experience.
Document all customer interactions and resolutions accurately in the CRM system, maintaining detailed records for future reference and analysis....
You’ll take a strategic approach of training, assessing the skills and knowledge within an organization and determining what training is needed. Measures the effectiveness of training to ensure a return on investment.
To grow and retain skills with the purpose to make the most out of people's talents and help them develop to their full potential. You’ll either deliver the training yourself or arrange for a third-party trainer to do it.
Create, develop and implement tools and other methods to continuously improve quality, efficiency and customer experience....
Check-In Procedures: Welcome mothers and families upon arrival, handle check-in processes, and provide an orientation of the center’s facilities and services.
Check-Out Procedures: Manage check-out processes, ensuring all necessary paperwork is completed, and gather feedback on the experience.
Schedule Coordination: Arrange schedules for care services, meals, and any special activities or events....
Basic computer skills
including Microsoft Office/Google Workspace.
Fluent in English
Mandarin would be an added advantage.
Comfortable working shifts
weekends
and public holidays when required.
Perform complex administrative or clerical tasks in support of improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
Participate in executing customer service strategies.
Inform customers about order status, invoices and other standard information needed to complete the sale....
We are hiring for Mandarin Speaker for our client based in Cyberjaya for Customer Support role for Travel project.Salary RM 4500 basic +shift allowance +KPIIf you are interested, kindly drop the whatsapp text to book the interview slot +601127266261
-Handle customer enquiries related to hotel & flight bookings-Assist with hotel reservation enquiries-Assist with flight-related enquiries-Provide accurate solutions and professional customer service-Follow up on customer cases and maintain proper records-Achieve assigned KPI / service targets