Are you passionate about coffee and matcha? Are you fulfilled by creating unique customer experiences? Are you looking for a fulltime position where you can grow your career? Then you're the person we're looking for!
...
Barentz PC (M) Sdn. Bhd. is a leading provider of high-quality ingredients and solutions for the personal care and home care industries in Malaysia. As part of the global Barentz Group, we are dedicated to delivering innovative and effective products that meet the evolving needs of our clients.
To support collaboration between customer care locations (CCL), sales as well as system + processes to deliver a great customer experience, supporting the development of new + existing customer targets.
To ensure supplier relationships are created + pro-actively managed, ensuring delivery to service level agreements (SLA) + global partnership rules (GPR).
To conduct regular anytime conversations with all direct reports to discuss + ensure traction on delivering performance + development goals.
...
To support collaboration between customer care locations (CCL), sales as well as system + processes to deliver a great customer experience, supporting the development of new + existing customer targets.
To ensure supplier relationships are created + pro-actively managed, ensuring delivery to service level agreements (SLA) + global partnership rules (GPR).
To conduct regular anytime conversations with all direct reports to discuss + ensure traction on delivering performance + development goals.
...
Proactively seek out and acquire new clients, driving the growth of our Engineering Solutions businesses.
Accurately identify the needs, developing and nurturing relationships with both existing and potential customers, primarily within the engineering and manufacturing industries.
Provide exceptional customer support by guiding clients towards successful outcomes.
...
Drive commercial strategies in collaboration with distributors/direct team to ensure strong market coverage, effective execution, and sustainable growth.
Develop clear commercial plans, translate strategy into execution, and maintain strong ownership of results.
Provide strategic input to the Commercial Director on account strategies, customer trends, risks, and opportunities.
...
Review and improvise Customer Service team processes and guidelines with other departments from time to time to achieve highest efficiency and effectiveness in accordance to the business requirement.
To ensure Customer Service team members understand and adhere standard operation procedures including Do's and Dont's.
Issuance of Show cause letter, counselling letter, verbal warning letter as and when required.
...
Lead cross‑functional demand planning within the monthly and weekly S&OP cycle, developing robust forecasts using historical data, market insights, promotions, and demand sensing to manage volatility.
Enable collaboration across Sales, Marketing, Finance, Supply Chain, and regions to deliver one aligned, visible demand plan that supports decision‑making and business objectives.
Monitor forecast accuracy, bias, and variance; perform root‑cause analysis and drive corrective actions to support profitability, supply effectiveness, and customer satisfaction.
...