Customer Service
Customer Support
Problem Solving
Communication Skills
Active Listening
Empathy
Time Management
Call Handling
Conflict Resolution
Mandarin
Good Client Relationship Manager: Manages escalations, communicates clearly, sets expectations, and resolves issues professionally to maintain customer trust.
Strong Operational Knowledge, Compliance & Accuracy Focus: Ensures accurate documentation, regulatory compliance, and adherence to import processes and SOPs.
Proactive Problem Solver: Anticipates risks and resolves issues quickly to maintain smooth operations.
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Maintains safe and clean working environment by complying with procedures, rules, and regulations, calling for assistance from health care support personnel.
Assisting with personal care, which may include bathroom functions, bathing, grooming, dressing, diapers changing and eating.
Make sure the residents take the medication on time.
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At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
We are seeking a detail-oriented and proactive Customer Service Officer (Alternative Night & Morning Shift) to join our team based in Bayan Lepas, Penang .
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