Customer Service
Customer Support
Problem Solving
Communication Skills
Active Listening
Empathy
Time Management
Call Handling
Conflict Resolution
Mandarin
+8
Be an early applicant!
Posted
4 days ago
Chat Available
You can chat with the employer only after applying for this job.
Mandarin Language Proficiency
Fresh Graduate
Customer Service
Customer Support
Customer Care
Multitasking
active listening
English Language
communication skills
fresh graduate
+8
Posted
a month ago
Chat Available
You can chat with the employer only after applying for this job.
Mandarin Language Proficiency
Fresh Graduate
Customer Service
Customer Support
Customer Care
Multitasking
active listening
English Language
communication skills
fresh graduate
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
We are seeking a detail-oriented and proactive Experienced Customer Service Representative (Rotational Shift) to join our team based in Bayan Lepas, Penang .
...
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
We are seeking a detail-oriented and proactive Customer Service Officer (Afternoon Shift) to join our team based in Bayan Lepas, Penang .
...
Data Management: Enter and maintain operational data accurately in accordance with Standard Operating Procedures (SOPs).
Milestone Tracking: Monitor and update milestone tracking across multiple countries to ensure timely operational visibility.
Customer & Internal Support: Respond promptly to customer and internal queries via email and Teams chat, providing accurate and relevant information.
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Handle/process customer orders, product returns, quotations, inbound and outbound customer calls to resolve customer queries/issues, as well as pre-sales and post-booking activities.
Understandand interact with avariety of NI departments, processes, and applications to support customer needs to drive velocity and remove roadblocks.
## Customer Service Officer (Morning/Afternoon/Night- Rotational Shift)Applylocations: Bayan Lepastime type: Full timeposted on: Posted Todayjob requisition id: R000076604**About Toll Group**At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years.
Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.comWe are seeking a detail-oriented and proactive **Experienced** **Customer Service Representative (Rotational Shift)** to join our team based in **Bayan Lepas, Penang. ### **Key Responsibilities**:* **Customer Relationship Management:** Develop and maintain effective and professional relationships with customers.
* **Account Support:** Assist with account management and transaction processing to ensure smooth operations. * **Product & Technical Support:** Provide guidance and support related to customer transactions, feedback, and requests. * **Stakeholder Liaison:** Coordinate with internal and external stakeholders to meet contractual obligations and service standards.
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