Design and curate unique and appealing tour packages tailored to diverse customer needs and preferences, ensuring a high level of customer satisfaction.
Provide expert advice and personalized recommendations on destinations, accommodations, transportation, and activities, leveraging in-depth knowledge of the tourism industry.
Manage all aspects of tour operations, including booking flights, hotels, and local transport, and coordinating with suppliers to ensure seamless execution of itineraries.
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Restaurant Management
Staff Training and Development
Inventory Management
Customer Service Excellence
Operations Management
Food Safety and Sanitation
Team Leadership
Restaurant Management
Staff Training and Development
Inventory Management
Customer Service Excellence
Operations Management
Food Safety and Sanitation
Team Leadership
Restaurant Management
Staff Training and Development
Inventory Management
Customer Service Excellence
Operations Management
Food Safety and Sanitation
Team Leadership
The O&M (Operations & Maintenance) Coordinator is responsible for ensuring seamless post-sale support including preparing O&M report for paid customers, maintaining customer satisfaction, and optimizing operational efficiency across all service activities
Serve as the central liaison between customer success, field teams, technical support, and engineering
Maintain a master schedule for all preventive maintenance (PM), inspections, and service visits. Coordinate with field teams to optimize routing and resource allocation
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Establish clear retention goals to maintain zero-churn and recommending solutions by upselling and cross-selling.
Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
Establish a trusted and strategic advisor relationship to help drive continued value of our products and services. Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.
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Assist Commercial Team on the sales coordination and documentation, handle customer complaints/deliveries/returns/reject with an appropriate solution within the time limits.
Responsible to ensure sales orders are issued on time to avoid delayed customer orders.
Work closely with Warehouse, Logistic, Production and Business departments pertaining to customers’ order status.
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Prepare the Minutes of Meeting (MoM) document for the internal meeting and ensure all team members involved are given a copy of the M.O.M. The MoM is to be prepared within 24 working hours of the internal meeting being conducted.
Should there be preparations needed before the Client Onboarding Meeting, the Account Manager will keep track of the preparations based on what is stated in M.O.M.
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Prepare the Minutes of Meeting (MoM) document for the internal meeting and ensure all team members involved are given a copy of the M.O.M. The MoM is to be prepared within 24 working hours of the internal meeting being conducted.
Should there be preparations needed before the Client Onboarding Meeting, the Account Manager will keep track of the preparations based on what is stated in M.O.M.
Account Manager must ensure the MoM tasks and deliverables are completed within 72 working hours of the internal meeting.
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Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or equivalent experience
Minimum 3–5 years of experience in Customer Service, Supply Chain, Logistics, or related operational roles.Hands‑on experience with OTC processes in a B2B environment.
Solid SAP system knowledge and good PC skills for daily operations.
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Act as the primary contact for customers and liaise with vendors on the service delivery to customers.
Assist customers in resolving service issues, complaints and claims compensation promptly.
Enhance service experience through delivering professionalism and empathy when dealing with each individual customer with varying needs and demands.
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"Your life is a story and you are the writer, director, and lead actor. Some chapters bring joy, others bring lessons, but you always hold the power to be the hero of your own journey.
At Ezworks Marketing Group, we give you the chance to create your own success story and take the lead in your career growth.
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Assist Commercial Team on the sales coordination and documentation, handle customer complaints/deliveries/returns/reject with an appropriate solution within the time limits.