Strategic Prospecting: Identify and qualify new leads within the ERP (NetSuite) and CRM space through proactive outreach, networking, and industry research.
Relationship Management: Build and nurture deep-level relationships with C-suite executives and stakeholders, moving beyond "vendor" status to "trusted advisor."
Full-Cycle Sales Ownership: Manage the entire sales journey from initial discovery calls and demos to final contract negotiation and closing.
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Develop and execute strategies to foster a vibrant and engaged online and offline community around the company's brand and services.
Identify, cultivate, and manage strategic partnerships with key businesses, organizations, and influencers to expand reach and create mutually beneficial opportunities.
Drive customer acquisition and retention through targeted engagement campaigns, exceptional customer service, and proactive relationship management.
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About Us Hepmil Malaysia is a digital content and creator agency that connects brands with Gen Z and young millennials through hyper-localized, entertaining content. Home to pages like MGAG and Hepmil Creators’ Network (HCN), we help brands engage audiences with content that’s proudly local, proudly ridiculous, and always relatable. Since 2015, MGAG has become one of Malaysia’s fastest-growing Gen Z and millennial comedy brands, reaching more than 9 million users monthly. Hepmil Creators’ Network (HCN) is a creator agency that connects brands with over 1,000 TikTok creators across Southeast Asia — powering hyper-local, entertaining content that resonates with audiences while delivering results for brands. We’re looking for a Senior Client Success Executive/ Client Success Executive to grow the business with local advertisers and agencies.
Responsibilities
Serve as the primary point of contact for HCN creators by assigning jobs and leading in creation of proposals.
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About Us Hepmil Malaysia is a digital content and creator agency that connects brands with Gen Z and young millennials through hyper-localized, entertaining content. Home to pages like MGAG and Hepmil Creators’ Network (HCN), we help brands engage audiences with content that’s proudly local, proudly ridiculous, and always relatable. Since 2015, MGAG has become one of Malaysia’s fastest-growing Gen Z and millennial comedy brands, reaching more than 9 million users monthly. Hepmil Creators’ Network (HCN) is a creator agency that connects brands with over 1,000 TikTok creators across Southeast Asia — powering hyper-local, entertaining content that resonates with audiences while delivering results for brands. We’re looking for a Senior Client Success Executive/ Client Success Executive to grow the business with local advertisers and agencies.
Responsibilities
Serve as the primary point of contact for HCN creators by assigning jobs and leading in creation of proposals.
...
About Us Hepmil Malaysia is a digital content and creator agency that connects brands with Gen Z and young millennials through hyper-localized, entertaining content. Home to pages like MGAG and Hepmil Creators’ Network (HCN), we help brands engage audiences with content that’s proudly local, proudly ridiculous, and always relatable. Since 2015, MGAG has become one of Malaysia’s fastest-growing Gen Z and millennial comedy brands, reaching more than 9 million users monthly. Hepmil Creators’ Network (HCN) is a creator agency that connects brands with over 1,000 TikTok creators across Southeast Asia — powering hyper-local, entertaining content that resonates with audiences while delivering results for brands. We’re looking for an Business Development Manager (Assistant Manager/Manager Campaign & Client Success (Media & Creators) ) to grow the business in Malaysia with local advertisers and agencies. Responsibilities Manage key relationships with our clients, agency partner, and social platforms Maintain rapport with HEPMIL creators and key accounts to scale business growth in Malaysia on behalf of the company Create proposals for incoming client campaigns by working with HCN’s creators in developing content that meet client’s objectives Ensure clients’ objectives and timelines are met, oversee creative development and video production and ensure smooth delivery of deliverables Manage campaign budgeting, proposal estimating and agency profitability Serve as the primary point of contact for HCN creators by assigning jobs and leading in creation of proposals Have a room to grow & lead a team of Account Executives Be self-initiated and committed to constantly improving our work, and how we work
About Us Hepmil Malaysia is a digital content and creator agency that connects brands with Gen Z and young millennials through hyper-localized, entertaining content. Home to pages like MGAG and Hepmil Creators’ Network (HCN), we help brands engage audiences with content that’s proudly local, proudly ridiculous, and always relatable. Since 2015, MGAG has become one of Malaysia’s fastest-growing Gen Z and millennial comedy brands, reaching more than 9 million users monthly. Hepmil Creators’ Network (HCN) is a creator agency that connects brands with over 1,000 TikTok creators across Southeast Asia — powering hyper-local, entertaining content that resonates with audiences while delivering results for brands. We’re looking for an Business Development Manager (Assistant Manager/Manager Campaign & Client Success (Media & Creators) ) to grow the business in Malaysia with local advertisers and agencies. Responsibilities Manage key relationships with our clients, agency partner, and social platforms Maintain rapport with HEPMIL creators and key accounts to scale business growth in Malaysia on behalf of the company Create proposals for incoming client campaigns by working with HCN’s creators in developing content that meet client’s objectives Ensure clients’ objectives and timelines are met, oversee creative development and video production and ensure smooth delivery of deliverables Manage campaign budgeting, proposal estimating and agency profitability Serve as the primary point of contact for HCN creators by assigning jobs and leading in creation of proposals Have a room to grow & lead a team of Account Executives Be self-initiated and committed to constantly improving our work, and how we work
Define customers segments based on set criteria indicating customer importance, growth potential
Map out customers' journey and relevant touchpoints impacting customers' needs and satisfaction, for both Print & Online products
Work with Products, Sales, Marketing, CS to design strategy, value-add service, product offering, pricing to drive customer stickness and satisfaction
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Team Leadership & Relationship Management: Lead and empower a team to build trusted relationships with executive stakeholders, conduct regular Quarterly Business Reviews (QBRs) and Frequency Business Reviews (FBRs), and ensure high levels of Customer Satisfaction (CSAT) and Net Promoter Score (NPS).
Account Growth & Strategy: Partner with Sales to execute strategic account plans, identify cross-sell and upsell opportunities, and utilise customer intelligence platforms to drive expansion and promote Environmental, Social, and Governance (ESG) initiatives.
Commercial Management & Renewals: Proactively manage contract renewal strategies to maximise retention, lead commercial negotiations, support Request for Proposal (RFP) responses, and ensure alignment on Service Level Agreements (SLAs).
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Define customers segments based on set criteria indicating customer importance, growth potential
Map out customers' journey and relevant touchpoints impacting customers' needs and satisfaction, for both Print & Online products
Work with Products, Sales, Marketing, CS to design strategy, value-add service, product offering, pricing to drive customer stickness and satisfaction
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Strong customer satisfaction and client relationship skills, with a focus on delivering a positive onboarding experience.
Excellent communication skills, including clear verbal and written communication and the ability to present to client stakeholders.
Experience in account management and client coordination, preferably in customer experience, outsourcing, or business process management environments.
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Cultivate and maintain strong relationships with top-tier brands, corporate clients, SMEs, and Media/Advertising/PR Agencies to drive revenue growth from both existing and new clients.
Prepare and deliver integrated advertising proposals, sales presentations, and customised campaign solutions to clients and agencies.
Develop and execute sales strategies across online and offline advertising, events, sponsorships, content partnerships, and integrated media solutions to consistently achieve and exceed monthly targets.
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