We are seeking an experienced IT Product Owner – SAP Cloud and Master Data Integration to take end-to-end ownership of our SAP integration Cloud and Master data Integration landscape. This role focuses on key areas of SAP Cloud Integration (CI) and SAP Master Data Integration (MDI).
As a Product Owner, you will play a critical role in shaping our integration strategy and delivering scalable, future-ready solutions. You’ll work closely with key stakeholders and leadership to design and implement best-in-class integration offerings that support our rapidly growing business.
At least 5 years of hands-on experience in designing, developing, and maintaining SAP integrations using SAP Process Orchestration (PO) 7.x/ PIPO and SAP Cloud Platform Integration (CPI)
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Work closely with diverse, international, cross functional teams in an end to end setup, from configuring contact center flows to troubleshooting live production incidents across global markets.
Own and operate critical contact center infrastructure topics.
Gain deep hands on experience in an Agile (Scrum) environment, collaborating with Product Owners, Developers, Business Analysts, Quality Assurance, and Solution Architects.
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Develop and execute business growth strategies to expand the contract staffing portfolio across Data Centre, AI, Construction, and IT markets.
Identify, qualify, and secure new client opportunities through networking, market mapping, referrals, and direct business development activities.
Build and maintain strong relationships with decision-makers including C-level executives, HR leaders, Talent Acquisition teams, Procurement Managers, Project Directors, and Department Heads.
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Work closely with diverse, international, cross functional teams in an end to end setup, from configuring contact center flows to troubleshooting live production incidents across global markets.
Own and operate critical contact center infrastructure topics.
Gain deep hands on experience in an Agile (Scrum) environment, collaborating with Product Owners, Developers, Business Analysts, Quality Assurance, and Solution Architects.
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MARKETPLACE MANAGEMENT• Monitor overall marketplace performance including sales, traffic, conversion rate, and customer engagement• Ensure all product listings, pricing, promotions, and product information are updated accurately• Maintain platform store health, ratings, response rate, and operational performance standards• Monitor competitor activities, pricing strategies, and marketplace trends• Ensure all marketplace operations comply with platform policies and guidelines
SALES & GROWTH STRATEGY• Develop and execute strategies to increase online sales and platform growth• Plan and manage monthly sales targets, campaigns, and promotional activities• Analyze marketplace data and performance reports to identify business opportunities• Optimize product visibility through platform tools, keywords, bundles, and campaign participation• Coordinate mega campaigns such as 1.1, 2.2, 3.3, Raya Campaign, Payday Sale, Flash Sale, and Brand Days• Drive customer acquisition, retention, and repeat purchase strategies
PRODUCT LISTING & CONTENT MANAGEMENT• Ensure product listings are attractive, accurate, and optimized for conversion• Coordinate product descriptions, images, videos, banners, and promotional content• Work closely with graphic designers, content creators, and marketing teams for campaign visuals• Monitor product stock availability and coordinate with warehouse or inventory team• Ensure new product launches are uploaded according to timeline
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Follow working schedules, shift arrangements, and management instructions properly• Maintain punctuality, attendance discipline, and operational readiness• Submit reports, updates, or task progress when requested by management• Maintain proper communication with superior and team members at all times• Immediately report any emergency, absence, or operational issue to direct superior• Protect Company confidential information, sales data, and operational strategies• Comply with Company SOP, policies, and operational procedures
LIVESTREAM HOSTING RESPONSIBILITIES• Conduct livestream sessions according to the schedule arranged by the Company• Promote and explain products professionally during livestream sessions• Engage with viewers actively to increase audience retention, interaction, and sales conversion• Maintain positive energy, professionalism, and good communication during live sessions• Understand product knowledge, promotions, campaigns, and selling points before each livestream• Achieve sales targets, KPI performance, and conversion goals set by the Company• Assist in creating a positive brand image during livestream sessions• Handle audience questions and feedback professionally during live sessions• Cooperate with the production and backend team during livestream operations
PRODUCTION ASSISTANT RESPONSIBILITIES• Assist in livestream preparation before each session• Support product arrangement, stock preparation, and livestream setup• Assist in pinning and unpinning products during livestream sessions• Coordinate with hosts, admins, and management team to ensure smooth livestream flow• Monitor livestream dashboard performance and basic operational data• Assist in reading comments and highlighting important customer inquiries during livestream sessions• Ensure livestream area, equipment, and product display remain organized and presentable• Support troubleshooting and coordination during operational issues• Assist management team during campaigns, events, and special livestream arrangements
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Interacting with customers to understand their technical issues and provide solutions. Educating users on how to use Google Products (Google Workspace or Google Cloud Platform).
Recognizing when an issue requires more expertise and passing it on to a higher level of support, internal or principal.
Collaborating with other members of the Tech team to resolve issues and improve systems.
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Delivery of high-quality infrastructure as code solutions and CI/CD pipelines
Implementation of monitoring solutions for client-facing products and internal data pipelines, including intelligent alarming for quicker incident detection and resolution
Track and manage infrastructure & application vulnerabilities
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Delivery of high-quality infrastructure as code solutions and CI/CD pipelines
Implementation of monitoring solutions for client-facing products and internal data pipelines, including intelligent alarming for quicker incident detection and resolution
Track and manage infrastructure & application vulnerabilities
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You will be a part of our forward looking, international Cloud Development Platform DevSecOps team shaping Hilti’s cloud and AI capabilities of tomorrow.
You take end-to-end ownership by designing, developing and operating high-quality platform services that build the backbone of Hilti’s software offering.
Leading by example, you drive continuous improvement, manage technical debt and operational risks proactively as well as optimize the cloud system for scalability and performance.
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