-Handle customer enquiries related to hotel & flight bookings-Assist with hotel reservation enquiries-Assist with flight-related enquiries-Provide accurate solutions and professional customer service-Follow up on customer cases and maintain proper records-Achieve assigned KPI / service targets
Customer Service
Communication Skills
Property Management
Hospitality
Booking Management
Administrative Skills
Time Management
Organisation
Problem Solving
Microsoft Office
Google Workspace
Housekeeping Coordination
Hospitality Management
Client Relations
Facility Maintenance
Customer Service
Communication Skills
Phone Etiquette
Scheduling
Data Entry
Problem Solving
Time Management
Interpersonal Skills
Office Software
Attention to Detail
Serve as the primary point of contact for customer inquiries, providing timely and accurate information regarding products, services, and company policies.
Build and maintain strong relationships with customers by actively listening to their needs, addressing concerns, and ensuring a positive and memorable experience.
Handle customer complaints and issues with professionalism and empathy, escalating complex problems to the appropriate departments when necessary....