setting up, training, troubleshooting, and testing our software, providing expert advice and solutions to customer issues, and ensuring all tickets are resolved promptly and to the client's satisfaction.
Handle problem-solving, troubleshooting, and debugging skills who can quickly and efficiently identify and escalate issues to the appropriate level of support.
Seeking a customer support specialist to assist clients via phone and remote access.
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Get exposed to web design, prototypes/demos, application development using latest frontend technologies such as Vue.js, Typescript, Tailwind CSS, and backend technology such as Laravel as well as Git version control.
Participate in code reviews to learn from more experienced developers and gain insights into industry standards and best practices under mentorship.
Develop fully automated testing scripts to perform unit testing and document any issues, bugs, or errors as well as debugging for quality assurance purposes.
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• Work closely with the sales team to identify customer needs and recommend suitable technical solutions• Conduct product demonstrations, technical presentations, and solution discovery sessions• Prepare and present proposals, quotations, and solution recommendations to clients• Provide pre-sales and post-sales technical support to ensure successful solution implementation• Collaborate with engineering and product teams to address customer requirements and technical challenges• Build and maintain long-term relationships with customers and key stakeholders• Troubleshoot technical issues and provide timely solutions to clients• Contribute to sales strategies and provide market feedback to improve products and services