-Handle customer enquiries related to hotel & flight bookings-Assist with hotel reservation enquiries-Assist with flight-related enquiries-Provide accurate solutions and professional customer service-Follow up on customer cases and maintain proper records-Achieve assigned KPI / service targets
CRM (Customer Relationship Management)
Customer Service
Information Technology
Helpdesk
Client Relationship Management
Communication Skills
Problem-Solving
Active Listening
• Client Correspondence: Prepare formal and informal communications to address client inquiries, ensuring clarity and professionalism.
• Relationship Building: Cultivate and maintain strong relationships with existing clients to ensure high satisfaction levels and encourage repeat business.
• Customer Support: Act as the primary point of contact for clients, addressing their needs and providing exceptional service....
Temporary Electrical (TE) Management: Fully responsible for TE setup, adjustment, retrofitting, inspection, and dismantling at site, living quarters, processing areas, tower cranes, construction hoists, and cranes. Strictly comply with DOSH & OSHA safety standards.
Daily Safety Inspections & Maintenance: Perform daily checks on distribution boxes, cables, earthing systems, and RCDs. Conduct periodic insulation and earth resistance tests. Identify and rectify hazards such as leakage, aging cables, and unauthorized connections, ensuring timely closure.
Team Supervision: Lead electricians and apprentices in daily TE operations. Conduct pre-work safety briefings, oversee work processes, enforce standardized procedures, and control work quality and site discipline....
The QC Officer is responsible for making sure Methodcon's work is completed according to the required drawings, specifications, quality standards and company procedures.
This is an ownership role. The QC Officer is expected to build and improve the QC workflow, monitor the work, maintain records, identify problems and keep management informed.
The QC Officer should not wait to be told what to check or what to follow up on....
Strong communication & interpersonal skills
Negotiation & persuasion skills
Problem-solving skills
Able to handle customer enquiries professionally
Good follow-up & time management skills
Membuat pemeriksaan berkala ke atas semua kenderaan dan memastikan kenderaan sentiasa dalam keadaan bersih, kemas, baik dan selamat.
Mencuci dan mengelap kenderaan serta memastikan peralatan mencuci seperti pam dan water jet berada dalam keadaan baik, boleh digunakan dan disimpan dengan teratur.
Memastikan penyelenggaraan dan pemeriksaan berkala kenderaan dilakukan mengikut jadual yang ditetapkan...
We are looking for a Training & Quality Specialist to join our Service Delivery team and work directly under the Head of Service Delivery.
This is a hands-on role designed for someone who enjoys training people, reviewing work, identifying errors, coaching team members, and improving processes.
The successful candidate will support the development and quality of our Data Entry / Verification Executives (VEs) by providing new joiner training, on-the-job coaching, quality checks, call and email monitoring, case audits, refresher training, and process updates....