Mandarin Language Proficiency
Content Moderation
Online Safety
Cultural Nuance Understanding
Attention to Detail
Communication Skills
Policy Enforcement
To provide the best customer experience to your clients. As you tackle your new tasks for the day, you know that it comes down to being able to provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics.
Receive inbound and/or place outbound calls.
Provide accurate and timely responses for inquiries coming through email and live chat support channels.
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Bilibili (NASDAQ: BILI; HKEX: 9626) is a leading video community and digital ecosystem in China, with a strong focus on creators and young generations. We now serve 376M monthly active users, 86% from Gen Z.
We are accelerating our global expansion to bring our unique community and content culture to young users worldwide, by localizing and scaling our proven “creator + community” model internationally.
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Bilibili (NASDAQ: BILI; HKEX: 9626) is a leading video community and digital ecosystem in China, with a strong focus on creators and young generations. We now serve 376M monthly active users, 86% from Gen Z.
We are accelerating our global expansion to bring our unique community and content culture to young users worldwide, by localizing and scaling our proven “creator + community” model internationally.
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Build and scale AI-powered content moderation systems for Bilibili’s global content distribution; translate platform policies and community guidelines into standardized model features to continuously improve precision and recall.
Design end-to-end content moderation workflows and optimize review, escalation, and adjudication logic to maximize efficiency in human-AI collaboration.
Develop AI tools for our global moderation console, including multilingual translation and cross-cultural understanding features, to improve reviewer accuracy and efficiency.
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