Oversee the establishment and operation of the after-sales service system across six Southeast Asian markets.
Manage core functions including air-conditioning installation and commissioning, repair services, paid maintenance, service dispatch, spare parts warehousing, and customer relationship management.
Serve as the key liaison between China headquarters and local teams to ensure efficient service delivery and continuous improvement of customer satisfaction....
Oversee the establishment and operation of the after-sales service system across six Southeast Asian markets.
Manage core functions including air-conditioning installation and commissioning, repair services, paid maintenance, service dispatch, spare parts warehousing, and customer relationship management.
Serve as the key liaison between China headquarters and local teams to ensure efficient service delivery and continuous improvement of customer satisfaction....
Workforce Scheduling: Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.
Lead Management: Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).
Capacity Optimization: Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20–35 mins per case based on capacity)....
Developing consultative relationships designed to ensure that the customer experience is at the forefront of all business decisions
Achieve a variety of objectives for the assigned district by collaborating effectively to improve the fixed operations overall customer experience, retention, and profitability....
Developing consultative relationships designed to ensure that the customer experience is at the forefront of all business decisions
Achieve a variety of objectives for the assigned district by collaborating effectively to improve the fixed operations overall customer experience, retention, and profitability....
• Develop and execute international logistics transportation plans to support project and production requirements, ensuring timely and efficient delivery.
• Oversee end-to-end logistics operations in Malaysia, including export bookings (sea and air freight), shipment tracking, and transportation milestone management.
• Coordinate closely with Delivery Centers, PMC teams, logistics partners, and suppliers to align shipment schedules and ensure smooth logistics execution....
Handle payroll invoicing for foreign workers for client companies in accordance with the company’s requirements and timeline.
Prepare and process payroll-related documents and ensure information is accurate and up to date (e.g., foreign worker payroll details, invoicing details, supporting documents).
Assist the finance department with key-in and/or filling of accounting documents and records....
As a Customer Service Representative, you will support customers across multiple communication channels and help deliver a smooth, positive customer experience.
You will handle customer enquiries, resolve service-related issues, and provide clear and accurate information....
Operate company vehicles (e.g. vans, trucks) in a safe and responsible manner, obeying traffic laws and maintaining a clean driving record.
Transport goods, packages, or materials to and from specified locations, ensuring on-time and accurate deliveries. Collect and record signatures and delivery confirmation as required.
Assist with loading and unloading items from the vehicle, ensuring the safe handling of goods and adherence to proper lifting techniques....
Patient Concierge: Greet patients with a warm smile, manage registrations, and handle appointment scheduling efficiently using our clinic system.
Clinical Support: Assist doctors during consultations and simple procedures, ensuring patients feel comfortable and safe.
Dispensary Management: Pack and label medications accurately according to the doctor’s prescription and explain the dosage/usage clearly to patients....
Patient Registration
Appointment Scheduling
Medical Records Management
Customer Service
Clinic Operations
Basic First Aid
Communication Skills
Administrative Support
Developing consultative relationships designed to ensure that the customer experience is at the forefront of all business decisions
Achieve a variety of objectives for the assigned district by collaborating effectively to improve the fixed operations overall customer experience, retention, and profitability....
Developing consultative relationships designed to ensure that the customer experience is at the forefront of all business decisions
Achieve a variety of objectives for the assigned district by collaborating effectively to improve the fixed operations overall customer experience, retention, and profitability....