We are a Shanghai-headquartered e-commerce agency expanding in Malaysia, focused on helping food brands grow through TikTok Shop, livestream commerce, short-form video, creator affiliates, and marketplace operations.
We are hiring a hands-on Malaysia Operations Manager to lead the local office. This is the most senior role in Malaysia and reports directly to our Head of TikTok in China HQ.
This is an early-stage role. We need someone who can build, execute, solve problems, and take ownership — not just manage from a distance.
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Perform all administrative operations and checks for assigned Brands.
Developing a Solid and Trusting Relationship with Key Brands under our portfolio.
Resolving Key Client Daily Operations & Orders Processing on major E-Commerce Platforms such as Lazada, Shopee, TikTok Shop, and other marketplaces.
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Proficiency in Ecommerce Platforms
Order Processing
Inventory Management
Product Management
Microsoft Excel
Business Administration
Data Analysis
Data Entry
Business Analysis
Presentation
Execute and daily ecommerce operation across platforms (Shopee, Lazada, Tiktok, etc). Work closely with the product marketing and communication team to improve store’s traffic and increase conversion rate.
Take part to develop strategies in increasing traffic, conversions, sales, leads, and growth of revenues.
Ensure store layouts, banners, product images, product variants, pricing and discount are properly set up and align with the campaign plan.
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Catalog Management – Add new jewelry items, write product descriptions and specifications, and arrange online collections.
Store Management – Refresh product listings, adjust pricing, provide detailed specifications (materials, sizes), and align relevant media with listings on ecommerce platforms (TikTok, Shopee, etc.).
Inventory Coordination – Keep daily stock levels updated, synchronize inventory across various sales channels, revise product availability, and monitor stock trends.
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Is responsible to support eCommerce campaign operations (set-up, test and activate) including support of seasonal campaigns & optimization of permanent website content to achieve commercial objectives.
Coordinate and run User Acceptance Testing with IS/IT stakeholders, ensuring business critical systems and processes remain operational and bug free. Ensure prioritization of platform regression, championing needs of markets where necessary
Support incident management for any major issue (global/local) affecting conversion rate, new member’s activation or availability of the products or the platforms
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Catalog Management – Add new jewelry items, write product descriptions and specifications, and arrange online collections.
Store Management – Refresh product listings, adjust pricing, provide detailed specifications (materials, sizes), and align relevant media with listings on ecommerce platforms (TikTok, Shopee, etc.).
Inventory Coordination – Keep daily stock levels updated, synchronize inventory across various sales channels, revise product availability, and monitor stock trends.
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