• Assist sales & business development team in preparing quotations, proposals & presentation materials• Handle customer inquiries from WhatsApp, email, website & social media platforms• Follow up with customers regarding project progress, appointments & documentation• Support daily administrative coordination between clients, sales & internal teams• Update CRM system, sales records, customer database & progress tracking• Assist in arranging meetings, preparing meeting notes (MoM) & follow-up tasks• Support customer onboarding, account setup & basic system guidance• Coordinate with design, marketing & development teams for project updates• Assist in preparing reports, documentation & internal operational records• Learn customer service communication, client handling & business workflow processes• Support social media inquiry management & customer engagement activities• Perform other coordination & administrative support tasks assigned by the management team
The MYSG Customer Happiness Manager is responsible for leading end-to-end customer support operations, driving customer experience improvements, and building a high-performing service team across Malaysia and Singapore.
This role oversees operational performance, SOP governance, workforce planning, stakeholder collaboration, and customer journey enhancements to ensure consistent, efficient, and customer-centric service delivery across all touchpoints.
The position also plays a key role in strengthening service quality, operational scalability, and continuous improvement initiatives aligned with business and customer needs.
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