Managing and overseeing branch personnel, supervising branch operations, and ensuring efficient operation on a day-to-day basis. Improving productivity and streamlining branch activities to maximize branch sales profit and achieve peak performance levels.
Workflow Optimization: Direct day-to-day service operations, technician job scheduling, job controller dispatching, and workshop throughput to maximize bay productivity and vehicle turnaround time.
Handle walk-in, phone and written customer enquiries related to product repairs, servicing and warranty matters, including case registration, follow-up, customer updates and coordination with internal departments/service teams to ensure timely resolution.
Assist the Food & Beverage Manager in overseeing daily operations of all food and beverage outlets, ensuring high standards of service and product quality.
A customer service representative who supports the day-to-day business operations of the retail store in meeting sales target/KPIs in line with business objectives.
A customer service representative who supports the day-to-day business operations of the retail store in meeting sales target/KPIs in line with business objectives.