Front office duties , receiving and attending to clients, maintaining a professional and welcoming client reception experience.
Providing sales and customer service support to prospective and existing clients , including handling enquiries, identifying potential sales opportunities, qualifying leads, forwarding enquiries to management, and maintaining strong client relationships.
Assisting sales team by following up with prospects , coordinating meetings, preparing sales-related correspondence, and assisting with client engagement activities.
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Sales Coordination & Customer Management: Support the sales team in pre-sales activities, manage customer inquiries, and ensure a smooth acquisition-to-delivery process
Quotation & Proposal Management: Prepare accurate quotations and pricing proposals in collaboration with technical and commercial teams
Project & Order Coordination: Monitor and manage the end-to-end sales cycle, ensuring timely updates, documentation, and stakeholder alignment
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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The CSR Senior Operations Executive will manage and execute client-specific school and university-level programmes. This role requires an enthusiastic and organized individual with a passion for youth empowerment, community development, and STEM education. The CSR Senior Operations Executive will coordinate with stakeholders, oversee event execution, and monitor the effectiveness of these initiatives to achieve the desired impact.
Key Responsibilities1. Programme Planning and Execution• Support the design and implementation of school and university outreach programmes, ensuring alignment with the programme-specific goals and objectives.• Manage day-to-day activities, including scheduling, logistics, and coordination with schools, universities, and key partners.• Ensure that all programme elements are executed on time and within budget.2. Stakeholder Engagement• Build and maintain relationships with schools, universities, government agencies, and corporate partners to facilitate programme success.• Serve as the primary point of contact for educators, students, and other participants, addressing queries and ensuring smooth programme participation.3. Event Management• Coordinate and oversee the execution of events, workshops, and competitions related to the school and university programmes.• Liaise with vendors, venue managers, and logistics providers to ensure successful event delivery.• Ensure all events adhere to safety guidelines and standards.4. Monitoring and Reporting• Develop and implement monitoring frameworks to track programme participation, engagement, and outcomes.• Prepare detailed reports on programme performance, including quantitative data, impact assessments, and success stories.• Provide recommendations for improving future programmes based on insights and feedback.5. Content and Communication• Work closely with the Marketing and Creative team to create compelling content that showcases programme activities and outcomes, including social media updates, press releases, and reports.• Develop and deliver presentations to internal and external stakeholders.6. Budget and Resource Management• Assist in preparing programme budgets and ensuring adherence to financial guidelines.• Maintain accurate records of expenses and support the preparation of financial reports.7. Innovation and Continuous Improvement• Research trends in youth engagement, road safety education, and other relevant areas to incorporate best practices into existing programmes.• Suggest innovative approaches to increase participation and enhance the impact of school and university initiatives.8. Team Collaboration• Work closely with the Operations team and other departments to ensure alignment with organizational objectives.• Provide mentorship and guidance to interns or volunteers involved in programme activities.
Respond to customer inquiries via phone, email, and in-person, providing accurate and helpful information about CAKETELLA and KETOCAKE products and services.
Process customer orders, ensuring accuracy in product selection, customization, and delivery details.
Address and resolve customer complaints and issues promptly and professionally, escalating complex cases to senior team members as needed.
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