Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
To exceed customers expectation in terms of customer service & accurateinformation.
Work in a team to achieve the required KPI elements and SLA.
Consultation is required via phone/Whatsapp, Instagram, Facebook and other relevant social media platforms. Replied promptly and accurately customer inquiries by customers about Plastic Surgery/Aesthetic and to promote IT to travel to Korea.
To assist customers to make appointment for consultation or procedure booking with the hospital.
To assist customers for post protocols and follow ups.
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Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
Exceeding customer expectation in terms of customer service & accurate information.