Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback, and other raising issues related to the company's products
To exceed customers' expectations in terms of customer service & accurate information.
Work in a team to achieve the required KPI elements and SLA.
To build and maintain relationships with all at management level in all of the department to facilitate the efficient escalation and resolution of Customer issues.
To compile Customer Complaint letters from all stores.
Lead the onboarding process for new customers, ensuring a smooth and successful transition from the initial implementation phase to achieve first value and full product adoption.
Develop and execute customised onboarding plans based on the unique needs and objectives of each client.
Conduct training sessions to empower customers with the knowledge and skills to be able to fully utilise our system.
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