Attending to all inquiries/issues from global customers on multiple channels including email, chat, voice, and social media.

Liaising with both internal & external stakeholder e.g. product managers & the marketing team to handle complaints and feedback related to websites, products, platforms, and services, etc.

Maintaining a working knowledge of company products to effectively communicate with customers. ...

Attending to all inquiries/issues from global customers on multiple channels including email, chat, voice, and social media.

Liaising with both internal & external stakeholder e.g. product managers & the marketing team to handle complaints and feedback related to websites, products, platforms, and services, etc.

Maintaining a working knowledge of company products to effectively communicate with customers. ...

Attending to all inquiries/issues from global customers on multiple channels including email, chat, voice, and social media.

Liaising with both internal & external stakeholder e.g. product managers & the marketing team to handle complaints and feedback related to websites, products, platforms, and services, etc.

Maintaining a working knowledge of company products to effectively communicate with customers. ...

Attending to all inquiries/issues from global customers on multiple channels including email, chat, voice, and social media.

Liaising with both internal & external stakeholder e.g. product managers & the marketing team to handle complaints and feedback related to websites, products, platforms, and services, etc.

Maintaining a working knowledge of company products to effectively communicate with customers. ...

Attending to all inquiries/issues from global customers on multiple channels including email, chat, voice, and social media.

Liaising with both internal & external stakeholder e.g. product managers & the marketing team to handle complaints and feedback related to websites, products, platforms, and services, etc.

Maintaining a working knowledge of company products to effectively communicate with customers. ...

Attending to all inquiries/issues from global customers on multiple channels including email, chat, voice, and social media.

Liaising with both internal & external stakeholder e.g. product managers & the marketing team to handle complaints and feedback related to websites, products, platforms, and services, etc.

Maintaining a working knowledge of company products to effectively communicate with customers. ...

Attending to all inquiries/issues from global customers on multiple channels including email, chat, voice, and social media.

Liaising with both internal & external stakeholder e.g. product managers & the marketing team to handle complaints and feedback related to websites, products, platforms, and services, etc.

Maintaining a working knowledge of company products to effectively communicate with customers. ...

Inbound 1st Level Technical Support

To analyze, create and resolve tickets (if applicable).

To troubleshoot and guide customers according to solution process and knowledge base to solve incidents and service requests (e.g. Password resets, SW configuration, etc.). ...

Attending to all inquiries/issues from global customers on multiple channels including email, chat, voice, and social media.

Liaising with both internal & external stakeholder e.g. product managers & the marketing team to handle complaints and feedback related to websites, products, platforms, and services, etc.

Maintaining a working knowledge of company products to effectively communicate with customers. ...

Attending to all inquiries/issues from global customers on multiple channels including email, chat, voice, and social media.

Liaising with both internal & external stakeholder e.g. product managers & the marketing team to handle complaints and feedback related to websites, products, platforms, and services, etc.

Maintaining a working knowledge of company products to effectively communicate with customers. ...

Job Requirements:

Diploma/Degree in Information Technology or equivalent

Must have minimum 1-3 years of working experience in windows system administration (Active Directory/Exchange/MS Office 365/Azure AD) ...

Roles & Responsibilities

Job Requirements:

Diploma/Degree in Information Technology or equivalent ...

Roles & Responsibilities

Receptionist/Helpdesk

What this job involves: ...

Position : IT Helpdesk (System Administrator)

Basic Salary : RM 2,800 – RM 3,400

Location : PJ Trade Centre ...

We are seeking a skilled IT Remote Support to join our team. The successful candidate will provide technical assistance and support to our clients remotely, ensuring the efficient operation of their IT systems. This role requires excellent communication skills, strong problem-solving abilities, and a proactive attitude towards customer service.

Responsibilities :

First contact person to respond to client's IT inquiries and technical support via phone, email, or chat channels. ...

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves: ...

Your Roles .

Provide first level contact and resolve customer issues

Diagnose and resolve software issues ...

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves: ...

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves: ...

Your Roles .

Provide first level contact and resolve customer issues

Diagnose and resolve software issues ...

Job Overview: As an ICT Helpdesk Setup Manager, you will be responsible for establishing and managing an efficient and effective ICT helpdesk system to support internal users with technical issues and inquiries. You will oversee the setup, configuration, and optimization of helpdesk tools, processes, and resources to ensure timely resolution of IT-related issues and excellent customer service.

Key Responsibilities: Helpdesk Setup and Configuration: Design, implement, and configure an ICT helpdesk system to support internal users, including ticketing software, knowledge base, and communication channels. Collaborate with IT teams to integrate helpdesk tools with existing systems and infrastructure. Customize helpdesk workflows and automation to streamline ticket management and resolution processes.

Team Management and Training: Recruit, train, and supervise a team of helpdesk technicians and support staff. Provide ongoing coaching, mentoring, and professional development opportunities to helpdesk team members. Set performance goals and KPIs for the helpdesk team and monitor performance against targets. ...

Job Overview:

As an ICT Helpdesk Setup Manager, you will be responsible for establishing and managing an efficient and effective ICT helpdesk system to support internal users with technical issues and inquiries. You will oversee the setup, configuration, and optimization of helpdesk tools, processes, and resources to ensure timely resolution of IT-related issues and excellent customer service.

Key Responsibilities: ...

-Must have Call Centre Experience -Must have IT Experience -Working includes Shifts (Weekend and Public Holiday) -Must be able to speak Fluently Bahasa and English -Ensure timely and accurate delivery of technology products and services to Agents. -Record issues in HelpDesk System -Communicate the Issues to the technician for generate daily, weekly, monthly management reports -Must be fast responding to support and attending to the case after call, email or instruction received. -Able to explain the cause of a certain problem arises and able to explain the reason for the solution applied either permanently or temporarily. -MALAYSIAN Candidates ONLY -Job Type: Full-time Salary: RM1,800.00 - RM2,000.00 per month

Roles & Responsibilities

Perform L1 Helpdesk Support work consisting of the following scope of work

Monitor/reply email/phone, log tickets and manage L1 helpdesk. ...

Roles & Responsibilities

Job Description & Requirements

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner. ...

Job Responsibilities:

Respond to the incoming enquiries/incident/request (Call, Email, Portal etc.) within Service Level Agreement (SLA).

Record and manage all issues in IT Service Management (ITSM). ...

Grow your career with us

Here at Averis, our common purpose is to improve lives by developing resources sustainably. Our people are crucial in helping us to realise our vision to be one of the best Global Business Solution (GBS) organization to support our customers in creating value for the Community, Country, Climate, Customer and Company.

Role Summary: ...