Oversee the establishment and operation of the after-sales service system across six Southeast Asian markets.
Manage core functions including air-conditioning installation and commissioning, repair services, paid maintenance, service dispatch, spare parts warehousing, and customer relationship management.
Serve as the key liaison between China headquarters and local teams to ensure efficient service delivery and continuous improvement of customer satisfaction.
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Provide tender deliverables for wellhead supply and services to central tender team
Ensures compliance with the customers’ service contract and wellheads contract requirements;
Ensures high level of customer satisfaction, score 4.3 or above (out of 5) on customer satisfaction survey, and maintain excellent relations with customers;
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