Handle all social media interactions including: Helping customers with their service issues, providing accurate information, and ensuring closure for all cases, including those escalated outside of the team.
Moderate the content and engage the members on our community forum.
Pick up trending issues and report them expeditiously to the team leader.
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Handle all social media interactions including: Helping customers with their service issues, providing accurate information, and ensuring closure for all cases, including those escalated outside of the team.
Moderate the content and engage the members on our community forum.
Pick up trending issues and report them expeditiously to the team leader.
...
Receives incoming call, emails and chat. Responds in accordance with channel received with first call resolution as a goal.
Provides prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer.
Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction.
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