Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
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Tanggungjawab/Peranan:Melawat ke lokasi kedai yang ditugaskan dan menjalankan aktiviti membeli-belah.Bertindak secara rahsia dengan menyamar sebagai pelanggan biasa.Memeriksa persekitaran kedai untuk mengenal pasti sebarang masalah dan kawasan yang boleh diperbaiki.Mengisi dan menghantar borang pengalaman pelanggan dalam sistem kami.
Manfaat:Nikmati aktiviti membeli-belah sambil bekerja.Bayaran sebanyak RM50 untuk setiap lawatan.Lawatan sebanyak sekali sebulan / 2 bulan sekali,
Receive, review, and investigate customer complaints in accordance with company policies and regulatory requirements.
Conduct investigations by reviewing call recordings, system records, correspondence, and supporting documents.
Liaise with internal departments and DCAs to obtain relevant information and facilitate complaint resolution within the stipulated turnaround time.
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Receive, review, and investigate customer complaints in accordance with company policies and regulatory requirements.
Conduct investigations by reviewing call recordings, system records, correspondence, and supporting documents.
Liaise with internal departments and DCAs to obtain relevant information and facilitate complaint resolution within the stipulated turnaround time.
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Define customers segments based on set criteria indicating customer importance, growth potential
Map out customers' journey and relevant touchpoints impacting customers' needs and satisfaction, for both Print & Online products
Work with Products, Sales, Marketing, CS to design strategy, value-add service, product offering, pricing to drive customer stickness and satisfaction
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Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
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Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
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Lead end-to-end customer support operations across multiple regions, ensuring consistent service standards.
Develop and implement regional customer service SOPs, workflows, and escalation matrices tailored for each market while aligning wit overall brand guidelines.
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Working hours : 10.30am - 9.30pm (2hours break)8days off per month (weekdays)Need to do sales and help the shop hit targetHelp in daily sales operation and cleaningAble to work as a Team & individual playerHelp customer to choose frames and recommended good lens according to their requirement
The Sales Executive is responsible for developing new customers, expanding market coverage, creating qualified sales opportunities, and achieving profitable sales growth within an assigned product portfolio and territory. The role focuses on market development and customer acquisition through hunting, prospecting, pipeline creation, gross profit protection, and disciplined collections.