Serve as the primary point of contact for Mandarin-speaking customers, addressing inquiries, resolving issues, and providing support via phone, email, and in-person interactions.
Process customer orders, ensuring accuracy in product specifications, quantities, and delivery schedules, while adhering to company policies and procedures.
Investigate and resolve customer complaints and concerns, escalating complex issues to the appropriate department or personnel for prompt resolution.
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Customer service
Market Knowledge
Problem Solving
Phone Skills
Multi-tasking
Product Knowledge
Communication Skill
Documentation
Mandarin Language Proficiency
+7
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Posted
3 days ago
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Minimum Diploma or Bachelor's Degree in Business Administration, Communications, Customer Service, or a related field. (Relevant working experience may be considered in lieu of qualifications.)
Minimum 2 years of experience in customer service, customer support, call centre, or a related role.
Comfortable working with computers, digital communication platforms, and Microsoft Office applications.
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Handle inbound customer inquiries via phone, email, and chat regarding business banking products and services, including accounts, loans, and digital banking platforms.
Provide accurate and efficient solutions to customer issues, escalating complex problems to the appropriate departments when necessary.
Assist business clients with account opening, maintenance, and transaction inquiries, ensuring compliance with bank policies and procedures.
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Handle a high volume of inbound calls with efficiency, professionalism, and a positive attitude.
Engage with customers by actively listening, addressing inquiries, and providing solutions in a friendly and customer-focused manner.
Manage multiple communication channels, including calls, emails, live chat, and social media platforms such as Facebook, Twitter, Instagram, and WhatsApp.
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Provide Information, Respond to Complaints and Answer to customer Queries in a timely and accurate way, via phone, email, social media, and WhatsApp
Identify customer needs and help customers to use specific features, providing information about product special offering and ensuring positive service experience and customer satisfaction.
Analyse, report product malfunctions and escalate issues to relevant internal teams. (For example: by testing different scenarios or impersonating users)
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Provide Information, Respond to Complaints and Answer to customer Queries in a timely and accurate way, via phone, email, social media, and WhatsApp
Identify customer needs and help customers to use specific features, providing information about product special offering and ensuring positive service experience and customer satisfaction.
Analyse, report product malfunctions and escalate issues to relevant internal teams. (For example: by testing different scenarios or impersonating users)
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