Provide solutions and direction on routine issues regarding policies, procedures, and systems for Customer Service; analyse inventory issues and formulate recommendations for solutions. Navigate through challenging inquiries and demonstrate discernment on when to escalate and de-escalate problems to appropriate SMEs and stakeholders. Record with accuracy in Case Management System and JDE for Order Management.
Provide solutions and direction on routine issues regarding policies, procedures, and systems for Customer Service; analyse inventory issues and formulate recommendations for solutions. Navigate through challenging inquiries and demonstrate discernment on when to escalate and de-escalate problems to appropriate SMEs and stakeholders. Record with accuracy in Case Management System and JDE for Order Management.
Customer Support: Respond to customer inquiries promptly, professionally, and in a friendly manner via inbound and outbound calls, email, and live chat.
Communicate with customers, building positive relationships, responding to, and progressing issues and queries to a successful conclusion at the earliest time
Follow up on customer complaints, coordinate with cross-functional teams including Legal, Business, Commercial, and Technical departments, and ensure effective communication to drive reasonable solutions based on the complainant’s concerns.
Provide solutions and direction on routine issues regarding policies, procedures, and systems for Customer Service; analyse inventory issues and formulate recommendations for solutions. Navigate through challenging inquiries and demonstrate discernment on when to escalate and de-escalate problems to appropriate SMEs and stakeholders. Record with accuracy in Case Management System and JDE for Order Management.