Serve as the primary point of contact for customer inquiries, providing prompt and accurate responses via phone, email, and in-person interactions.
Process quotation & customer orders thru SQL system, ensuring accuracy in product selection, quantity, and pricing, while adhering to company policies and procedures.
Investigate and resolve customer complaints and issues, escalating complex problems to the appropriate department or personnel when necessary, and ensuring timely resolution and customer satisfaction.
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• Assist sales & business development team in preparing quotations, proposals & presentation materials• Handle customer inquiries from WhatsApp, email, website & social media platforms• Follow up with customers regarding project progress, appointments & documentation• Support daily administrative coordination between clients, sales & internal teams• Update CRM system, sales records, customer database & progress tracking• Assist in arranging meetings, preparing meeting notes (MoM) & follow-up tasks• Support customer onboarding, account setup & basic system guidance• Coordinate with design, marketing & development teams for project updates• Assist in preparing reports, documentation & internal operational records• Learn customer service communication, client handling & business workflow processes• Support social media inquiry management & customer engagement activities• Perform other coordination & administrative support tasks assigned by the management team
Customer Service
Technical Support
Helpdesk Management
Medical Device Support
Problem-Solving
Communication Skills
Troubleshooting
Customer Relationship Management
Electronics
Electrical Knowledge
+8
Posted
3 days ago
Chat Available
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Respond to customer inquiries via email, phone, and live chat in a timely and professional manner, addressing product questions, order status, and general support needs.
Investigate and resolve customer complaints and issues effectively, demonstrating strong problem-solving skills to ensure customer satisfaction and retention.
Process customer orders, returns, and exchanges accurately, maintaining detailed records and coordinating with relevant departments to ensure smooth operations.
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You will be handling lingerie (bras) and women's clothes for the customers.
You will ensure no customer is left waiting. You will be responsible for dealing with all customer enquiries in a timely manner, ensuring that every message receives a prompt and helpful response.
You will manage the returns process. You will handle customer returns and exchanges, ensuring they are processed quickly and efficiently so the customer isn't left waiting for their refund or new item.
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• Assist sales & business development team in preparing quotations, proposals & presentation materials• Handle customer inquiries from WhatsApp, email, website & social media platforms• Follow up with customers regarding project progress, appointments & documentation• Support daily administrative coordination between clients, sales & internal teams• Update CRM system, sales records, customer database & progress tracking• Assist in arranging meetings, preparing meeting notes (MoM) & follow-up tasks• Support customer onboarding, account setup & basic system guidance• Coordinate with design, marketing & development teams for project updates• Assist in preparing reports, documentation & internal operational records• Learn customer service communication, client handling & business workflow processes• Support social media inquiry management & customer engagement activities• Perform other coordination & administrative support tasks assigned by the management team