Sales Management
Plumbing Industry Knowledge
PPR Product Expertise
Business Development
Customer Relationship Management
Team Leadership
Negotiation Skills
Market Analysis
- Conduct overseas market research on a quarterly basis, collecting and analyzing market information, competitor dynamics, and industry trends to identify potential customers and market opportunities.
- Submit market trend forecasts and strategic recommendations to the Director of the Raw Materials Marketing Department.
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Focus on excellent personalized service to PB customers by attending to PB customers various banking transaction needs while resolving problems/complaints within specified TAT
Actively identify and pursue sales opportunities by:
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Primarily responsible to manage the relationship of a portfolio of Privilege Banking (PB) customers in their daily transaction and service request. Resolve PB customers’ issues and advise them accordingly to ensure that the customer service level at branch is upheld at all times.
Perform sales and service related activities for customers i.e. CASA account opening, Fixed Deposit placements/renewals/withdrawals and purchased of investment and insurance products. Through servicing customers, it identifies customer needs to recommend appropriate product solutions and refer quality sales opportunities to respective businesses.
Drive referrals of product ie. AOA, PL and Mortgage in accordance to needs of clients.
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Assume responsibility for CRM and Community management and engagement deployment activities and plans, including ensuring campaign efforts are executed successfully
Plan, drive and execute projects on a timely basis
Effective project management and executional excellence across projects/ initiatives
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Develop dashboards to monitor key customer metrics, including campaign performance, customer retention, segmentation analysis, Customer Lifetime Value and etc.
Conduct in-depth analyses to support customer marketing initiatives, including but not limited to studies on customer journeys, conversion stages, and audience segmentation.
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Primarily responsible to manage the relationship of a portfolio of Privilege Banking (PB) customers in their daily transaction and service request. Resolve PB customers’ issues and advise them accordingly to ensure that the customer service level at branch is upheld at all times.
Perform sales and service related activities for customers i.e. CASA account opening, Fixed Deposit placements/renewals/withdrawals and purchased of investment and insurance products. Through servicing customers, it identifies customer needs to recommend appropriate product solutions and refer quality sales opportunities to respective businesses.
Drive referrals of product ie. AOA, PL and Mortgage in accordance to needs of clients.
...
• Bachelor’s degree or diploma in Business Administration, Marketing, Communications, Customer Service, or a related field is preferred
Role Description
This is a customer-focused role for a Customer Relationship Management Specialist responsible for managing client interactions, supporting customer engagement strategies, and maintaining strong long-term customer relationships to enhance customer satisfaction and business performance. The Customer Relationship Management Specialist will be responsible for maintaining customer databases, monitoring customer communications, supporting onboarding and retention activities, and ensuring accurate customer information management across CRM platforms. Additional responsibilities include analyzing customer data and engagement trends, preparing customer reports, coordinating with internal departments to resolve customer concerns, and supporting initiatives to improve customer experience and operational efficiency. The role also involves assisting with campaign coordination, monitoring customer feedback, maintaining communication records, and contributing to customer retention and loyalty strategies. The position requires strong communication skills, organizational abilities, and a customer-centric mindset in a fast-paced professional environment.
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CRM Strategy & Execution: Plan and execute CRM initiatives across multiple brands (BYD, DENZA, Peugeot, Ford, Quicklane) to enhance customer engagement, satisfaction, and loyalty in alignment with Vantage Automotive and brand CI standards.
Customer Experience Management: Oversee end-to-end Customer Feedback Management (CFM) by promptly acknowledging cases, coordinating with stakeholders, and ensuring timely resolution of complaints, low survey scores, and escalated issues in accordance with SOPs.
NPS & Performance Improvement: Lead NPS performance for Vantage Automotive Ltd. (VAL) and dealer partners, conducting regular showroom and service centre checks to identify service gaps and implement actionable improvements to meet monthly targets.
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