English Language
Mandarin Language
Customer Service Skills
Voice Call Handling
Active Listening
Problem Solving
Multitasking
Attention to Detail
Professionalism & Empathy
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Posted
3 days ago
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Serve as the primary point of contact for business banking clients, addressing inquiries and resolving issues related to their accounts, transactions, and services via phone, email, and in-person.
Provide expert guidance and support on a range of business banking products, including current accounts, savings accounts, loans, and trade finance facilities, ensuring clients understand features and benefits.
Process and manage various banking transactions accurately and efficiently, such as account opening, fund transfers, cheque processing, and loan applications, adhering to all bank policies and procedures.
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Minimum Diploma or Bachelor's Degree in Business Administration, Communications, Customer Service, or a related field. (Relevant working experience may be considered in lieu of qualifications.)
Minimum 2 years of experience in customer service, customer support, call centre, or a related role.
Comfortable working with computers, digital communication platforms, and Microsoft Office applications.
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