Handle client inquiries and disputes through online channels, providing timely and professional operational support.
Operate internal settlement systems for transaction instructions, execution, reconciliation, fund transfers, and data analysis.
Coordinate transaction instructions, price inquiries, quotations, order follow-ups, and related requests with external institutions; promptly escalate and track exceptions to resolution.
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Demonstrating responsibility and a serious attitude towards learning.
Handling online inquiries and email communications from customers, providing professional consultation services based on customer needs, promptly understanding customer issues, and delivering correct and satisfactory responses.
Answering customer queries, understanding and addressing customer needs, and promptly communicating/feedback to immediate supervisors.
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Demonstrating responsibility and a serious attitude towards learning.
Handling online inquiries and email communications from customers, providing professional consultation services based on customer needs, promptly understanding customer issues, and delivering correct and satisfactory responses.
Answering customer queries, understanding and addressing customer needs, and promptly communicating/feedback to immediate supervisors.
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Respond professionally and promptly to user enquiries through live chat, messaging platforms, email and other designated support channels
Guide users on account registration, login, profile settings, verification, platform navigation, product functions, campaigns, membership benefits and general platform usage
Assist users with platform supported digital asset deposit and withdrawal enquiries, wallet address checks, transaction status, network selection, confirmations and transaction ID (TXID/Hash) verification
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