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Customer Service Jobs in Kuala Lumpur - September 2026 - Urgent Hiring
Showing 9 jobs results for
"customer service"
in Kuala Lumpur
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Undisclosed
KL City
- Build and deliver training programs that strengthen customer service quality, compliance, and operational efficiency.
- Identify training needs and design engaging learning experiences for CS teams.
- Equip staff with deep knowledge of fintech products (e-wallet, credit, insurance, loan servicing) and dispute management processes. ...
Posted
17 days ago
Undisclosed
KL City
- Team Leadership & People Management
- Lead, coach, and supervise a team of senior customer service agents to achieve daily operational targets and KPIs.
- Monitor individual and team performance, providing regular feedback, coaching, and development plans. ...
Posted
17 days ago
Undisclosed
KL City
- Respond to customer inquiries and complaints via phone, email, and chat, and ensure that all customer issues are resolved in a timely and satisfactory manner.
- Provide accurate information to customers about products, services, policies, and procedures.
- Escalate complex customer issues to the appropriate teams, and follow up to ensure that issues are resolved to the customer's satisfaction. ...
Posted
17 days ago
Undisclosed
KL City
- Investigate and resolve customer disputes (e.g. service not rendered, item not received, billing discrepancies)
- Ensure all cases are handled within defined SLAs and in accordance with internal policies and regulatory expectations
- Maintain clear and structured case documentation to support audit, compliance, and external mediation (e.g. tribunal) ...
Posted
17 days ago
Undisclosed
KL City
- Quality Governance & Oversight
- Lead the execution of the Customer Service Quality Assurance Framework, ensuring consistency, fairness, and adherence to approved quality standards.
- Oversee quality monitoring activities, calibration exercises, appeals and quality governance processes. ...
Posted
17 days ago
Undisclosed
KL City
- Quality Assurance Reviews: Conduct regular quality audits on customer interactions to ensure compliance with SOPs, communication standards, and solution accuracy. Provide structured coaching using established frameworks to drive agent performance improvement.
- Quality Framework & Governance: Maintain and enhance QA frameworks including scorecards, coaching approaches, and audit standards to ensure consistency, fairness, and continuous improvement across teams.
- Reporting & Insights: Prepare concise, data-driven reports to highlight performance trends, gaps, and risks. Communicate actionable recommendations to stakeholders and track the effectiveness of implemented actions. ...
Posted
17 days ago
Undisclosed
KL City
- Conduct attestation procedure on all users seeking for loan and financing services on the Shopee platform.
- Process loan and financing product contracts on the LHDN (Inland Revenue Board) STAMPS portal to ensure timely and accurate stamping of all contracts. This includes verifying the authenticity of the users’ personal information on loan application, tabulating contract & stamping details on a daily basis, and ensuring the precision of all submitted contracts on behalf of users.
- Liaise with payments team to initiate payments on the LHDN STAMPS portal to ensure payments are made in a timely manner ...
Posted
17 days ago
Undisclosed
KL City
- Handle customer inquiries via Live chat/Email
- Resolve standard L1 queries, including general product information, basic transaction status checks ,account guidance and FAQs
- Follow strict SOP-based handling and scripts ...
Posted
13 days ago
Undisclosed
KL City
- Customer Resolution Operations
- Lead the daily operations of the Customer Resolution team across all supported Monee products.
- Ensure timely investigation and resolution of complex customer enquiries, escalations and service requests. ...
Posted
17 days ago
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