Serve as the primary point of contact for Mandarin-speaking customers, addressing inquiries, resolving issues, and providing support via phone, email, and in-person interactions.
Process customer orders, ensuring accuracy in product specifications, quantities, and delivery schedules, while adhering to company policies and procedures.
Investigate and resolve customer complaints and concerns, escalating complex issues to the appropriate department or personnel for prompt resolution.
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Customer service
Market Knowledge
Problem Solving
Phone Skills
Multi-tasking
Product Knowledge
Communication Skill
Documentation
Mandarin Language Proficiency
+7
Posted
3 days ago
Boleh Sembang
Anda hanya boleh sembang dengan majikan selepas memohon kerja ini.
Minimum Diploma or Bachelor's Degree in Business Administration, Communications, Customer Service, or a related field. (Relevant working experience may be considered in lieu of qualifications.)
Minimum 2 years of experience in customer service, customer support, call centre, or a related role.
Comfortable working with computers, digital communication platforms, and Microsoft Office applications.
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Handle inbound customer inquiries via phone, email, and chat regarding business banking products and services, including accounts, loans, and digital banking platforms.
Provide accurate and efficient solutions to customer issues, escalating complex problems to the appropriate departments when necessary.
Assist business clients with account opening, maintenance, and transaction inquiries, ensuring compliance with bank policies and procedures.
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To promote various type of life-insurance products by Tokio Marine Life Insurance Malaysia Bhd under the exclusive Bancassurance Partnership between RHB Bank and Tokio Marine
To professionally sell a wide range of banca products to existing and prospective customers
To achieve sales/revenue target assigned by the Bank and contribute towards the achievement of the overall branch targets
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SENIOR CUSTOMER SERVICE EXECUTIVE – PETALING JAYA, MALAYSIA
Shape the future of cities. Join our flow.
Welcome to KONE! We are a diverse team of over 60,000 employees, enabling safe, sustainable, and effortless people flow for billions of city dwellers every day. Innovating together across everything we do, we show the way for the good of our planet and its people. Here, you are welcomed as you are, your courage is celebrated, and your impact rewarded. Grounded by our strong roots stretching back over a century, our exciting journey continues – join us and let’s shape the future of cities together!
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