Process customer orders accurately and efficiently in the Epicor System and maintain updated schedules across multi-region ERP databases (INC, Asia & JB E10).
Provide customer support throughout the inquiry-to-order stage, ensuring a seamless and positive experience that meets or exceeds their needs Focus on customer accounts by taking ownership of customer issues from start to resolution, ensuring timely follow-up.
Their responsibilities include responding to customer enquiries by phone or emailparticipating in team meetings to improve communication methods and staying current on the company's products and servicesA customer service officer plays a crucial role in consumer satisfaction, handling tasks like sharing productListen to customer frustrations, troubleshoot problems, issue refunds, offer replacements.Patience and understanding when dealing with distressed or unhappy customers.
Oversee and lead a team in managing daily operations, making final decisions on matters of importance to ensure a positive passenger experience and satisfaction.
Execute customer transactions accurately and timely, including but not limited to cheque handling, cash deposits/withdrawals/transfers, loan payments and account opening/closure