Customer Support
Troubleshooting
Technical Assistance
Problem Solving
Communication Skills
Active Listening
Time Management
Patience
Ticketing Systems
Remote Support
Customer Service
Sales
Content Creation
Social Media Marketing
Provide excellent customer service by assisting customers with banking transactions, enquiries, and account-related services while ensuring compliance with bank policies and regulatory requirements.
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We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.
JOB PURPOSE• To provide frontline service to customers.• To deliver quality customer service in accordance with Banks internal policies.• To perform back office functions as well as rendering customer service support.• To contribute towards branchs deposit growth and cross selling Deposit / Investment /Bancassurance / Banca Takaful products
ACCOUNTABILITIESFinancial• To take pro-active actions to prevent fraud and losses (internal & external)• To contribute to deposit growth by way of soliciting new accounts.• To assist in managing cost control for the branch as per approved budget.
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Conduct members data analysis to determine program budgets and forecasts, and identify trends and behavior patterns for targeted audience segmentation.
Develop, implement, and manage a loyalty program aimed at enhancing customer retention.
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