Restaurant Management
Staff Training and Development
Inventory Management
Customer Service Excellence
Operations Management
Food Safety and Sanitation
Team Leadership
+5
Jadilah pemohon terawal!
Posted
a day ago
Boleh Sembang
Anda hanya boleh sembang dengan majikan selepas memohon kerja ini.
Customer Service Representative (24/7 Shift)Location: Sunway Square Corporate Towers (Shell HQ)Employment Type: 1 Year ContractWorking Hours: 24/7 rotational shifts (Shift allowance: RM550/month)Base Salary: RM2,800 - RM 3,000/monthShift Allowance: RM 550/MonthShift 1 (Morning): 9:00 AM – 6:00 PMShift 2 (Evening): 3:00 PM – 12:00 AMShift 3 (Night): 12:00 AM – 9:00 AMAbout the RoleAs a Customer Success Specialist (E-Mobility), you’ll represent Shell’s E-Mobility business by delivering exceptional customer experiences across various communication channels. You’ll handle enquiries, resolve issues efficiently, and support our customers in embracing Shell’s electric mobility solutions.This role is ideal for individuals who are customer-oriented, adaptable, and eager to work in a fast-paced environment supporting the future of sustainable energy.Key ResponsibilitiesCustomer Support: Handle front-line customer enquiries via phone, email, and ticketing platforms, including promotions, account enquiries, and feedback.Issue Resolution: Take ownership of customer issues, ensuring timely follow-up and resolution by coordinating with internal and external partners.Loyalty Management: Manage customer registrations, data updates, and loyalty-related enquiries while ensuring data accuracy.Digital Support: Encourage customers to use digital self-service tools and provide support for online platforms and apps.Process & Collaboration: Work closely with internal teams and third-party vendors to ensure seamless customer experiences and system integrity.Continuous Improvement: Participate in system testing, process enhancements, and operational initiatives to improve service delivery.
-Provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers.
-Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.
...
Restaurant Management
Staff Training and Development
Inventory Management
Customer Service Excellence
Operations Management
Food Safety and Sanitation
Team Leadership
+5
Jadilah pemohon terawal!
Posted
a day ago
Peluang tinggi
Boleh Sembang
Anda hanya boleh sembang dengan majikan selepas memohon kerja ini.
Restaurant Management
Staff Training and Development
Inventory Management
Customer Service Excellence
Operations Management
Food Safety and Sanitation
Team Leadership
+5
Jadilah pemohon terawal!
Posted
a day ago
Peluang tinggi
Boleh Sembang
Anda hanya boleh sembang dengan majikan selepas memohon kerja ini.
-Provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers.
-Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.
...
Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem ; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Identifying and assessing clients need to ensure service excellence
...