Kiddocare is a childcare platform that connects families with trusted and trained caregivers, making childcare more accessible, convenient, and reliable for parents.
We are looking for a Senior Customer Service Specialist to join our Customer Experience team. This role is ideal for someone who enjoys solving customer issues, takes ownership of complex cases, and is able to support the team in maintaining a high standard of customer service....
Customer Service & Warranty Management – Handle customer enquiries, feedback, complaints and warranty claims, ensuring timely responses, proper follow-up and escalation of serious or recurring issues.
Retailer Rewards Programme – Manage programme administration, including reviewing, verifying and approving or rejecting submissions and reward claims according to programme guidelines.
Records & Case Management – Maintain accurate records of customer enquiries, complaints, warranty cases, programme submissions and reward claims....
Candidates should possess strong Customer Service and Customer Support skills, with experience handling complex inquiries and issue resolution.
Candidates should possess capabilities in Customer Satisfaction and Customer Service Management, including managing service performance and driving improvement initiatives.
Candidates should possess excellent Interpersonal Skills, with the ability to build trust-based relationships with customers and collaborate effectively with internal teams....
Plan and monitor daily product measurement and installation schedule to ensure timely delivery in accordance with customers' requirements and company standards.
Liaise with sub-contractors and house owners for scheduling of product measurement and installation services and update status accordingly from time to time.
Prepare all relevant documents pertaining to product measurement and installation services' request and promptly update all such information into system....
Manage meter billing operations by accurately recording meter readings, processing e-invoices, and submitting billing information through customer portals in a timely manner.
Investigate and resolve billing discrepancies to ensure billing accuracy, compliance, and smooth customer account management.
Provide customer support by addressing printer usage tracking inquiries, billing-related issues, and ensuring a positive customer experience through prompt and effective resolution.
Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
To exceed customers expectation in terms of customer service & accurate information.
Work in a team to achieve the required KPI elements and SLA....
Plan and monitor daily product measurement and installation schedule to ensure timely delivery in accordance with customers' requirements and company standards....
To understand the respective customer's business operations, processes and needs by knowing the PICs and their respective areas of operations for communication and decisions....