Carry out planned inspections, quality control, and supervision of employees, sub-Contractors and other services.
Deal with incidents, complaints, breakdowns and repairs.
Act as a Competent Person in providing engineering and technical assessment towards to troubleshooting, identifying the appropriate causes, review and implement the appropriate solutions to be executed by the Sub-Contractors and other service providers.
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• Monitor incoming tickets for processing from the ticketing portal or via email and respond based on SLA • Provide support to clients / users over phone or via email • Perform power verification and break-fix. e.g. Change Hard disk, RAM etc. • Installing of new racks and mounting of equipment onto racks • Perform cable patching (copper and fibre cables and site surveys) • Plan and execute cabling, cross connects including testing and labelling. • Perform Security CCTV monitoring and tape change based on tape rotation schedule • Manage the updating and tracking of inventory, cross connect records and periodic compilation of statistics and reports • Work with vendor to resolve technical issues or supply and install of equipment or cabling • Liaison with customers to provide them with activity updates • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible • Work with other team members to co-ordinate proper dissemination of information and follow up on handing over of duties • Perform basic network troubleshooting • Receive / Send equipment or items on behalf of customers • Prepare monthly reports to be sent to customers and for internal use • From time to time, you may be required to assist the project team on projects
Qualifications and Ideal Experiences: • Minimum Diploma/Degree in IT related field and with 3 years working experience • At least 1 year of Data Center experience either in remote hands, NOC environment and familiar with data centre operations • Must have experience in interacting with customers verbally and via written communication • Must be analytical • Good communication (both verbal and written English) skills are a must • Must have positive attitude and willing to learn. • This is a fast-paced environment and candidates need to have the passion for the work • Candidates with working experience in a Data Centre environment will be an advantage • Must be physically fit. • Candidate must be willing to work on 12-hrs rotating shift
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• Monitor incoming tickets for processing from the ticketing portal or via email and respond based on SLA • Provide support to clients / users over phone or via email • Perform power verification and break-fix. e.g. Change Hard disk, RAM etc. • Installing of new racks and mounting of equipment onto racks • Perform cable patching (copper and fibre cables and site surveys) • Plan and execute cabling, cross connects including testing and labelling. • Perform Security CCTV monitoring and tape change based on tape rotation schedule • Manage the updating and tracking of inventory, cross connect records and periodic compilation of statistics and reports • Work with vendor to resolve technical issues or supply and install of equipment or cabling • Liaison with customers to provide them with activity updates • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible • Work with other team members to co-ordinate proper dissemination of information and follow up on handing over of duties • Perform basic network troubleshooting • Receive / Send equipment or items on behalf of customers • Prepare monthly reports to be sent to customers and for internal use • From time to time, you may be required to assist the project team on projects
Qualifications and Ideal Experiences: • Minimum Diploma/Degree in IT related field and with 3 years working experience • At least 1 year of Data Center experience either in remote hands, NOC environment and familiar with data centre operations • Must have experience in interacting with customers verbally and via written communication • Must be analytical • Good communication (both verbal and written English) skills are a must • Must have positive attitude and willing to learn. • This is a fast-paced environment and candidates need to have the passion for the work • Candidates with working experience in a Data Centre environment will be an advantage • Must be physically fit. • Candidate must be willing to work on 12-hrs rotating shift
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Collaborate with clients and multidisciplinary teams to understand and review data center mechanical and electrical designs, including the Basis of Design (BOD), method statements, drawings, and technical documentation, while providing engineering solutions to complex challenges.
Develop and validate engineering designs and calculations that meet or exceed client requirements and comply with Uptime Institute Tier standards.
Participate in and support Uptime Institute certification processes, including coordination of Tier Certification of Design Documents (TCDD) and preparation for Tier Certification of Constructed Facility (TCCF) audits.
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Own the data stewardship execution model for priority C360 datasets, including ownership, trust status, certification criteria, and quality controls.
Design, implement & improve automated data quality rules, checks, and remediation workflows for governed datasets; include leveraging AI agents where possible.
Maintain data catalog hygiene and trust metadata so critical datasets are discoverable, understandable, and certified for use.
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