Business Development: Prospect, qualify, and secure new B2B accounts across target verticals including physiotherapy practices, professional sports clubs, chiropractic clinics, and luxury wellness centers etc.
Customer Service & Complaint Management: Manage day-to-day customer enquiries, feedback and complaints across designated channels, ensuring timely resolution, proper documentation and effective service recovery.
Quality Assurance & Site Inspections:Execute day-to-day M&E site inspections according to approved ITP, Method Statements (MOS), Project Quality Plans (PQP), and shop drawings.
Responsible for end-to-end construction cost control for data center projects; lead the preparation and review of Bills of Quantities (BQ/BOQ) and manage the tender price comparison process.
Manage the full spectrum of HR functions, including recruitment, onboarding, employee relations, industrial relations, performance management, training and development, and employee separation.