Independently and simultaneously coordinate vehicle/engine related cases reported to Scania Assistance
Administrate Scania Assistance cases from first customer call/contact to closing of a case according to standards, guidelines and manuals and to a positive and accepted solution for the customer
Analyse and direct new customer requests to the most appropriate Scania workshop for intervention.
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7) To perform any reasonable request in respect of the efficient running of the site.
8) To ensure and comply to company rules, company safety, QA procedures and SOPs.
9) Maintains workflow by monitoring steps of process, observing control points and equipment, monitoring personnel and resources, studding methods, implementing cost reductions, facilitating corrections to malfunctions within process control points, initiating and fostering a spirit of cooperation within and between departments.
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